Pierre-Olivier Droy Email & Phone Number

Lambesc, Provence-Alpes-Côte d'Azur, FR

Région De Aix-En-Provence, France

- Provide support to Users, help with setup, write documentation- Reproduce and qualify issues reported by users to Dev team- Help in writing specifications needs for new features.- Validation of news features through different tests environments- participation to MEP- create automations tests end to end

https://www.facebook.com/PierreOlivier.Chef.de.Choeur

Région De Aix-En-Provence, France

• By email and phone, provide assistance for customers using RevisAuditPremium / Closing Report software,
• Creation of tickets and resolution of incidents in permanent contact with the Development team,
• Remote installation and upgrade of GestOnLine software solutions on Servers,
• Feeding a knowledge base for the team and developing customer documentation(user manuals, technical documentation, internal database, FAQs),
• Participation in test phases for new versions

Paris

• Provide support, assistance, training, help and advice to customers using Fastbooking’s products and solutions.Booking engine /GDS /Guestlink/ Channel Manager / Connectivity / Directlink /tracking/ advices on Yield.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Answer incoming calls and emails
• Handling customer complaints or any major incidents
• Follows up with customers on open cases
• Escalate unresolved cases to Support Level 2

Voisins Le Bretonneux

My assignment was to analyse the activity from international areas like Africa, Australia, Asia, Latin America and Middle East for the French market and to establish the inbound pricing strategies. - Checking daily forecasts and implements the inbound and local pricing strategies- Enhancing the selling and marketing policies per segment, per area and per.

Paris

In charge of 2 to 5 stars’ independent hotels in France and hotel chain with 3 establishments (4 et 5 stars)- Responsible to implement Revenue Management strategies according to the hotels’ objectives and market position- Manage revenue pick up analysis- Responsible to raise hotels’ profile on distribution channels to enhance room nights sold and net.

Région De Paris, France

For a group of 17 hotels in ParisResponsible for rate adjustment and loading on online distribution channels.- In charge of the control of inventory on extranet.- Assisting in revenue pick up analysis.- Rate Tiger implementation and configurationwww.astotel.com

Région De Paris, France

In the call center, sales, reservation and follow up for incoming callOutstanding customer care at all timesMaintaining an extensive and up to date knowledge of village products.Accurate, high volume reservation handling.Deal with fax and email enquiresMaximize revenues by up-selling and use of promotionsDeposit and payment processing

Région De Paris, France

Conception - sales and follow up of package, circuits

Tourisme

Licence, Digital

www.hetic.net

Chorale

Activities and Societies: Ecole de Chant World Tours - Japon (tournée de 2 mois : 45 concerts) -Ukraine - Ile de la Réunion / Ile Maurice.