- Understood voice of the customer (VoC) – top-tier customer- Cross-functional team collaboration with R&D, Engineering, Manufacturing and Quality department to solve technical challenge in terms of new product development - The bridge between the customers and the internal teams for technical aspects - Coordinated the teams to develop new products through each milestone

- Project leader for new product development of prosthesis- Project member and reviewer for new product development of orthopaedic implants- Managed supply chain and created purchase orders- Completed quality inspection reports for materials input and final products output- Collaborated with suppliers and clients worldwide – EU, UK, US, and Australia- Managed warehouse, stock levels and product deliveries- Created and modified manufacturing plan, PFMEA, and Verification and Validation- Initiated and optimised instrument and implant project for hip surgery- Led RFID project to improve logistic procedure- Solid understanding of ISO 14971 and ISO 13485

- Initiated an automated palletising (robot arm) project independently -from planning to finalising supplier’s quote- Initiated a resin capsule automation project independently -from planning to design stage

- Managed 50 technicians’ operation and training, developed SOP, and helped build concepts of industrial safety- Specialised in project management and collaborating with internal and external stakeholders- Implemented continuous improvement processes of leading 2 technician teams to improve yield rate, lowering the defect rate from 0.8% to 0.3% - Collaborated with the product managers for more than 100 industrial projects of developing new products (from the R&D stage to the manufacturing stage)- Implemented Lean manufacturing projects for improving material utilization rate by 2% through data analysis- Conducted root cause analysis and troubleshooting in the production lines- Optimized the manufacturing process by working with machine and jig suppliers- Exposed to process automation including robotics, conveyors, rolling and printing systems