As the Tasting Room General Manager at BACA Wines, I lead a dedicated team to create exceptional guest experiences, drive sales growth, and manage day-to-day operations. My role involves overseeing all aspects of the tasting room, from team development and customer engagement to inventory management and event planning. With a passion for wine and hospitality, I ensure that every visitor leaves with a memorable impression of our brand.

Assisted with truck shipment Accomplishments Providing exceptional Customer Service, Courteousness, and Professionalism to each patron's Skills.Gained knowledge of reputable liquor companies and products.Analyzed statistics and administered over account information Provided customer assistance and kept shelves sufficiently stocked.Restocked the liquor shelves or coolers with the new shipment or back stock, and lastly assisting customers with any questions and checking them out.Provide outstanding customer service and knowledge of wines, liquors, and beers.Recommended correct products to customers (including sales and discounted items) Operate cash register and minor cleaning work.Handled money and transactions, as well as recommendations for any undecided buyers Becoming fluent in all available products

Regional Sales Manager Job Duties:Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.Implements trade promotions by publishing, tracking, and evaluating trade spending.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.Accomplishes sales and organization mission by completing related results as needed.

Responsible for strategic marketing initiatives, including website, blog, and social media content. Educator at private events, focusing on wine, spirit, and beer history, as well as personalized beverage and food pairing advice. Daily responsibilities include running in-store tastings, concierge beverage recommendations, store-wide inventory management, and conducting comprehensive store operations.

Responsible for maximizing the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests.Worked closely with the hotel’s preferred accounts and group reservations.Supports the General Manager on operational issues.