Passionate about everything IT, Linux, problem solving, process automation and data analysisWorked 16 years in Google internal support teamEmpowered frontline support as Technical Lead for Linux escalations, offering domain expertise and mentorship to enhance team capabilitiesServed as a key escalation point for Google's support org, resolving complex issues and outages while effectively managing cross-team communication.Identified major support service weaknesses through data analysis, designed and implemented comprehensive solutions for optimizationI served as a local support specialist for the Zurich office. Key responsibilities included facilitating office build outs, network equipment management.