General administrative and analytical tasks mastered in order to assure consistent quality of production by developing and validating processes, providing documentation, and managing workers.- Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, counseling, and disciplining employees via agency.- Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; and implementing change.- Meets quality assurance objectives by estimating requirements, preparing samples, scheduling expenditures, analyzing variances, and initiating corrective actions.- Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits, and investigating customer complaints.- Collaborates with other members of management to develop new product and engineering designs, and manufacturing and training methods.- Prepares documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.

Planed, organised, established work schedules and procedures, resolved work- related issues or claims, fraud progress, reports and co-ordinate activities with other supply-chain works• Handled key account’s inquiries and kept up to date events of shipments as well as report to origins/customers. • Responsible for the Claims process including SOP (Standard Operating Procedures) creation, aging claim closure, tracking, and disputes• Co-ordinated, assigned and reviewed the work of clerks engaged in the following duties: shipping, receiving, storing, distributing, dispatching, and updating inventories of materials or parts• Monitored inbound/ outbound and movement trends using CFIT & ETMS for a portfolio of products as well as constructed key account’s orders to maximize efficiency of multiple DC’s and supplier distribution allowances/requirements• Maintained service level of 95% or over by addressing shortages, tracking the AMD/ OFD/ DLV/ POD through EDI, expediting orders, and anticipating future needs. Analysed promotional history for mistakes and manually devised weekly forecast for an Ad reporting• Reduced overstock by 15% by collaborating with Distribution team to put plans in place to maximize sales and optimize inventory.

1. Cashier: - Prepared and supported the owner of store - Maintained data entry and inventory - Assisted in preparation of customer’s orders 2. General Administration: - Filed office documents and take phone call messages - Supported client service with pizza order via phone and pick-up, file daily reports, prepare client packages - Received payment through Cash, MasterCard or Visa• This role allowed me to demonstrate my ability to work in all types of environments• I held this position while studying full time and maintaining a GPA of 3.6 (Honors)

Envitech Co., ltd is the industry leader in all aspects related to drinking water treatment and waste water treatment across Vietnam with more than 20 years foundation.• Responsible for managing & operating a well-respected font and back office; tasks including marketing, sales, supplier relationships and logistics• Provided excellent customer service, creating unparalleled and unforgettable customers experience for national and international clientele.• Allocated and recorded resources and movements on the transport planning system.• Ensured all partners in the supply chain are working effectively and efficiently to ensure smooth operations.• Booked sub-contractors and ensuring they deliver within agreed terms for big targeted customers such as Unilever, Heineken, PepsiCo, AB Papers, Samsung, GE and so on based in Vietnam.