Operations management.Hiring employees, building teams.Management and coordination of technical teams (developers, testers, DevOps, implementation teams).Working with key customers: making presentations, preparing and defending commercial proposals.Ensuring and controlling a continuous product development cycleImplementation of complex projects: planning and coordination of work.Company rebranding.Employee motivation.

Making a product development strategy and roadmap.Formation and documentation of business requirements, User Stories, technical documentation.Collection and analysis of customer requirements.UI/UX design development.Backlog management.Market analysis, competitor monitoring.Development of prices, packages and offers.Making presentationsCoordination of work on product development, setting goals and creating tasks. Completed projects:- implemented SCRUM;- products developed: CRM, BPM, FFM;- products are implemented by customers: companies serving housing and communal services, telecom operators, government organizations.

Operation and development of 88 information systems (Service Systems, Operation Support Systems, Business Support Systems, Enterprise Resource Planning Systems, etc.), network and server infrastructure of two Data Centers.Providing user support at 2 and 3 levels.On average, simultaneous work on 10 projects for the development of existing services and introduction of new.About 80 staff members in the department.Key projects:- reengineering of business processes and transition to ITIL with the implementation of Service Desk;- creation of an optimal structure of the department;- implementation a motivation system based on KPI and OKR goals;- implementation of a corporate portal based on Bitrix;- geo-reservation of key information systems;- replacement of the network core and firewalls in Data Centers.

Operation and development of 47 information systems (Service Systems, Operation Support Systems, Infrastructure Systems, VoIP etc.), network and server infrastructure of two Data Centers.Providing user support at 2 and 3 levels.Management of technical operation and development of Commercial Data Center, providing Customer Support.On average, simultaneous work on 20 projects for the development of existing services and introduction of new.About 40 staff members in the Center.Key projects:- implementation of solutions for monitoring and incident management of the operator's network;- implementation of a system for automatic activation of services on the network;- implementation of IPTV and Web hosting services;- creation of the Data Center of Service Systems;- support of events: UEFA Euro 2012, Parliamentary elections 2012;- successful completion of the PWC IT audit.