• Integral role in complete multi-site infrastructure overhaul which included:Power/Cabling/Switching/Connectivity/Hardware/Software from within serverroom out to customer desks.• Improved RPO & RTO in disaster recovery situation to prevent major technologyfailure.• Implemented new site-to-site/site-to-cloud back-up solution that is more thoroughand secure.• Key role in organizing transition from personal printer based environment to MFCenvironment which generated cost savings of 55%/year.• Decreased response time and number of support requests from staff viaimplementation of help desk ticket tracking/escalation system.• Restructured all folder/file shares into a logical • hierarchical order.• Improved security through-out the organization via implementation ofdepartmental security groups.