- Developed a comprehensive sentiment analysis system as a capstone project during my senior year in college.- Defined specific sentiments and their axes (1-5) to create a structured sentiment taxonomy.- Collected, labeled, and used customer and employee conversation data to train a FLAIR sentiment model.- Provided demo to show capabilities of FLAIR model for potential applications to automated customer service.

- Maintained ticket monitoring system for Brigham Young University IT department- Developed improvements for ticketing dashboard website and system, including low-latency ticket updates, the beginnings of automated front-end testing, and query migration.