Ki Simpson Email and Phone Number
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A skilled, friendly and enthusiastic ITIL certified professional with experience in implementing and supporting change, relationship management, collaborative approaches, increasing customer service standards. Has experience of leading upgrades of systems and hardware. A wide range of skills using various operating systems from Windows XP to Windows 10, Skype for Business, Microsoft Teams Microsoft Office, Citrix, Remote Server Administration, VMWare, LanDESK and more. Background within customer service within many sectors with a proven track record of service delivery, customer focus and leading a strong team.
City Of Wolverhampton Council
View- Website:
- wolverhampton.gov.uk
- Employees:
- 1677
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Emergency Planning And Business Continuity OfficerCity Of Wolverhampton Council Sep 2024 - PresentWolverhampton, England, United Kingdom
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Senior Edi AdvisorCity Of Wolverhampton Council Sep 2022 - Sep 2024Wolverhampton
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Edi AdvisorCity Of Wolverhampton Council Jun 2021 - Oct 2022Wolverhampton, England, United KingdomProject Lead for Rainbow CityLead Officer for Rainbow Staff Equality ForumLead Officer for One City AllyshipDeveloped and created Brand Identity for EDI TeamDeveloped and Coordinated development of Internal SharePointLead for Communications & Visitor Experience and City Housing and Environment.
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Edi Advisor - LgbtCity Of Wolverhampton Council Jan 2021 - May 2021Wolverhampton, England, United Kingdom
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Customer Service Team LeaderCity Of Wolverhampton Council Feb 2020 - Jan 2021Leading 28 CSO's within the Family Group of Licensing and Business Services.Working with Licensing, Parking, Registrars and Electoral Services to represent their services.
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Vice Chair - Lgbt+ Staff NetworkCity Of Wolverhampton Council Sep 2019 - Jan 2021Wolverhampton, England, United KingdomWorking with the Chair to represent LGBT+ across the CouncilAdvise on strategy to develop Council's Equalities Agenda
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Business Critical And Solutions Support EngineerCity Of Wolverhampton Council Apr 2019 - Feb 2020WolverhamptonLead for Audio and Visual and VIP Support within the Council.Led for Audio Visual on key events such as Elections, World Cup Semi Final, Wolves Promotion Party, Live Steaming of Mayor Elias Mattu funeral.Led on redevelopment of AV within the Council within Meeting Rooms, Commitee Room, City Suite and Council ChamberAwarded SEB Outstanding Contribution Awards at STAR Awards 2018
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Ict Client And Av Solutions EngineerCity Of Wolverhampton Council Feb 2017 - Apr 2019Wolverhampton, United KingdomLead for Audio and Visual and VIP Support within the Council.Led for Audio Visual on key events such as Elections, World Cup Semi Final, Wolves Promotion Party, Live Steaming of Mayor Elias Mattu funeral.Led on redevelopment of AV within the Council within Meeting Rooms, Commitee Room, City Suite and Council ChamberAwarded SEB Outstanding Contribution Awards at STAR Awards 2018
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Local Ambulance LeadSt John Ambulance Nov 2022 - PresentWolverhampton, England, United Kingdom -
Emergency Ambulance CrewSt John Ambulance Oct 2020 - Present
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District Community Response LeadSt John Ambulance Jul 2021 - Feb 2022Staffordshire Shropshire WolverhamptonAs the District Community Response I lead and support Community Response Projects within Staffordshire Shropshire and Wolverhampton. This includes Night Time Economy Projects (Hanley and Wolverhampton) and Hospital Volunteering
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Unit ManagerSt John Ambulance Feb 2020 - Dec 2021Bushbury Asu
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Youth LeaderSt John Ambulance Jan 2019 - Dec 2021Bushbury All Services Unit
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Advanced First AiderSt John Ambulance Dec 2019 - Oct 2020Pendedord All Services Unit
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Acting Unit Events And Training LeadSt John Ambulance Jun 2019 - Feb 2020Bushbury All Services Unit
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Event First AiderSt John Ambulance May 2018 - Dec 2019Pendeford All Services UnitProviding First Aid support at eventLead on Restart A Heart 2018 for Pendeford All Services Unit in which we trained 125 people within two days.
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Regional Ict Support SpecialistSt John Ambulance Oct 2018 - Jun 2019North District, West RegionProviding ICT Support, Guidance and Training throughout the North District as part of Volunteer ICT Team.
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Ict Helpdesk AnalystBromford Nov 2012 - Feb 2017Wolverhampton, United KingdomProving First and Second Line support to colleagues using a range of devices and operating systems via telephones, email and face-to-face. Developed skills using RSAT, Citrix Management Consoles, VMWare, SharePoint 2010/2013, Office 2003 - Office 2016:» Currently working on the deployment of a ad-hoc Windows 10 for customer use using Web Filtering to control internet access» Provided direct support to the Project Manager of Desktop Rollout Project » Lead the upgrade of our Meeting Rooms» Worked as part of a taskforce reorganization of internal procedures and guidance for the ICT Helpdesk» Lead on the development, creation and deployment of Windows 7 Domain PC’s and Windows 8.1 Non-Domain PC’s. -
Support WorkerBromford May 2012 - Nov 2012Birmingham, United KingdomProviding Housing and Tenancy Related floating support for Homeless Families, Young People and People with Learning Disabilities» Acted as Champion for LGBT (Lesbian, Gay, Bisexual and Trans) issues» Mentored and trained new colleagues in how to provide floating support
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Team MemberHmv Nov 2011 - Jan 2012Birmingham, United KingdomAdvising Customers with the latest films, movies and music. Using EPOS and Inventory to access latest stock updates, stock released. Queue Management and Serving a high number of customers in a short space of time. -
Student Voice Vtalent Project LeaderCity Of Wolverhampton College Sep 2010 - Jul 2011Wolverhampton, United KingdomLeading and Training Class Representatives; Facilitating the Student Voice Agenda for the College between 11 sites and Improving communications between Students and Staff. Represented Students on a Local Level (Senior Management, Governors) and National Level (NUS National Conference)» Researched, Developed and Implemented training for Class Reps» Acted as a mentor for the Students’ Union at the College» Co-Convener of Love WolvColl Hate Cuts Campaign -
F&I AdministratorCarcraft Apr 2010 - Jul 2010Darlaston, WednesburyOrganising the Finance and Insurance Team; Making sure that we adhered to the Financial Service Authority Guidelines; Company Policies and Procedures. Liaising with customers, external organisations and internal departments to quickly resolve issues, problems and queries that arose. Being the first line of contact for New Customers when applying for Car Finance. Implementing new procedures to make sure that information was accurate and held in a secure fashion. -
Retail Sales AdvsorTelefónica Uk Oct 2009 - Feb 2010WalsallAdvising customers which mobile device to purchase using customer service skills and experience with technology. Assisting customers with mobile repairs and keeping abreast of he latest news within the mobile community to further advise customers. -
Customer Services OfficerCity Of Wolverhampton College Jun 2008 - Sep 2008WolverhamptonbEnrolling Students onto specific courses; arranging financial support. Learning a large amount of information in a short time and implementing this on ever changing systems and procedures within a busy time of the academic year. Using specific software and in house databases. Queue Managements to ensure that students had the correct information and were able to enrol with ease.
Ki Simpson Skills
Ki Simpson Education Details
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QaPassed
Frequently Asked Questions about Ki Simpson
What company does Ki Simpson work for?
Ki Simpson works for City Of Wolverhampton Council
What is Ki Simpson's role at the current company?
Ki Simpson's current role is Local Authority Geek. Proud Queer Change Maker..
What is Ki Simpson's email address?
Ki Simpson's email address is ki****@****.gov.uk
What is Ki Simpson's direct phone number?
Ki Simpson's direct phone number is +44 330 123*****
What schools did Ki Simpson attend?
Ki Simpson attended University Of Wales, Aberystwyth, Qa.
What are some of Ki Simpson's interests?
Ki Simpson has interest in Networking, Conspiracy Theory, Politics, Civil Rights And Social Action, Education, Musical Theatre, Human Rights, Computing, Glee.
What skills is Ki Simpson known for?
Ki Simpson has skills like Social Media, Office 2010, Leadership, Windows 7, Teamwork, Microsoft Office 2007, Ipad, Policy, Microsoft Windows 8, Microsoft Office 2010, Apple, Smart Phones.
Who are Ki Simpson's colleagues?
Ki Simpson's colleagues are Suzanne Cash, David Johnston, Sophie Bowen, Tracey George, Steve Cooke, Mac Jarvis, Rob Hinsley.
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Ki Simpson
West Midlands -
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Ki Simpson
Greater Southampton Area1barclays.com
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