Paulette Roche

Paulette Roche Email and Phone Number

Executive Assistant | C-Suite Support | Human Resources Specialist | Project Manager @ LUMA Energy
Paulette Roche's Location
San Juan, Puerto Rico, Puerto Rico
About Paulette Roche

Dynamic and highly organized Executive Assistant with over 10 years of experience supporting senior executives in high-paced environments. Skilled in managing complex schedules, coordinating high-level meetings, and streamlining office operations. With a strong educational background in Psychology and Human Resources, offering a unique perspective to organizational support, fostering efficient communication and enhancing executive productivity.If you're seeking a dedicated professional with a strong HR foundation and a drive for organizational success, let's connect.

Paulette Roche's Current Company Details
LUMA Energy

Luma Energy

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Executive Assistant | C-Suite Support | Human Resources Specialist | Project Manager
Website:
lumapr.com
Employees:
46
Paulette Roche Work Experience Details
  • Luma Energy
    Executive Assistant, Office Of Cio
    Luma Energy Apr 2023 - Present
    Santurce, San Juan, Puerto Rico
    Provide administrative support services on behalf of the Chief Information Officer, all of which contribute to complete a wide range of administrative tasks that vary based on the needs of the day to the efficient and professional operation of the IT OT Department.Perform office duties that include ordering supplies and managing SharePoint site, opening, sorting, distributing incoming emails, basic bookkeeping, and filing and retrieving corporate records, documents, and reports. Interpret and present business, finance, and technical concepts in a user-friendly manner, such as graphics and charts. Arrange and coordinate logistics and catering for meetings, travel, and other events. Capture meeting minutes and follow through with action items and assignments for self and others.
  • Luma Energy
    Administrative Coordinator
    Luma Energy Jun 2022 - Apr 2023
    Santurce, San Juan, Puerto Rico
    Handled crucial administrative tasks for the Section Manager, ensuring the smooth operation of our PMO department. This included coordinating meetings, managing calendars, and keeping the office running smoothly. From arranging logistics and catering for meetings and events to carefully taking meeting minutes and ensuring follow-through on action items, I played a vital role in maintaining efficiency and professionalism. Additionally, I managed office supplies, handled emails, and made sure everything ran smoothly day in and day out.
  • Luma Energy
    Billing Specialist
    Luma Energy May 2021 - Jun 2022
    Santurce, San Juan, Puerto Rico
    Responsible for running and managing Law 152 island-wide, my role is all about keeping our customers with special needs up-to-date in the Oracle CC&B platform. From ensuring their information is accurately recorded to handling the efficient execution of accounts, I'm the one accountable for creating invoices and ensuring their accounts run smoothly. Dive into the details, making sure everything operates seamlessly and our customers receive the support they need.
  • T-Mobile
    Quality Analyst
    T-Mobile Oct 2019 - May 2021
    Prepare and implement quality assurance policies and procedures to perform routine inspections and quality tests. Work with Data team to create test data needs and scenarios for our remote employees. Responsible for monitoring, inspecting, and proposing measures to correct and improve company's processes to meet established quality standards.
  • Skyline Exhibits
    Proposal Manager
    Skyline Exhibits Aug 2017 - Jul 2019
    Eagan, Minnesota, United States
    Coordinating and managing the Request for Proposal (RFP) and Request for Information (RFI) processes, ensuring that our organization delivers compelling and comprehensive responses to potential client inquiries. Craft compelling executive summaries, cover letters, presentations and other selections to create a cohesive and persuasive proposal. Collaborate with design and graphics teams to enhance the visual appeal of proposals, ensuring they are professional and visually engaging. Act as a liaison with the sales, marketing and operations department to gather information, create impactful proposals, and maintain a repository of response materials.
  • Skyline Exhibits
    Service Coordinator
    Skyline Exhibits Jan 2016 - Aug 2017
    Eagan, Minnesota, United States
    First point of contact for exhibit management. Quoting, processing, scheduling and invoicing orders, answering inventory questions and performing duties for exhibit management clients. Complete daily tasks and works towards improving and growing the department. Provide internal and external assistance for exhibits management and trade show services, client support relative to asset information and order information. Follow up with clients on orders details, process tradeshow install and dismantle labor, show service and logistics request.
  • Express
    Store Manager
    Express Aug 2015 - Jan 2016
    Eagan, Minnesota, United States
    Review sales materials, delivering training sessions, reviewing job performance and coaching needs, develop and implement new product training.
  • Walmart
    Customer Relationship Manager
    Walmart Aug 2015 - Jan 2016
    Eagan, Minnesota, United States
    With a primary focus on delivering exceptional service, I ensured that every interaction with customers was characterized by friendliness, accuracy, and professionalism. Whether it was providing assistance with inquiries, facilitating returns, or offering guidance, I approached each task with dedication and a commitment to exceeding expectations. By prioritizing customer satisfaction and building positive relationships, I contributed to Walmart's reputation as a leader in customer service excellence.
  • The Tjx Companies, Inc.
    Customer Service Coordinator
    The Tjx Companies, Inc. Oct 2012 - Jul 2015
    Caguas, Puerto Rico
    Develop store strategies to draw in more customers, increase store traffic, and maximize profits. Approach involves training, motivating, and providing feedback to our store staff to meet sales goals. Above all, prioritize the delivery of excellent service to ensure high levels of customer satisfaction.

Paulette Roche Education Details

Frequently Asked Questions about Paulette Roche

What company does Paulette Roche work for?

Paulette Roche works for Luma Energy

What is Paulette Roche's role at the current company?

Paulette Roche's current role is Executive Assistant | C-Suite Support | Human Resources Specialist | Project Manager.

What schools did Paulette Roche attend?

Paulette Roche attended Minnesota State University, Mankato, Polytechnic University Of Puerto Rico, Polytechnic University Of Puerto Rico, Minnesota State University, Mankato.

Who are Paulette Roche's colleagues?

Paulette Roche's colleagues are Christian Carrasquillo Medina, Jose Diaz, Emanuel Lleras Centeno, José Gandía, Mba, Zully M Ortiz Baez, Alberto Hernandez, Luis Raul Soto-Vega.

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