Poliana Carvalho Email and Phone Number

Representing Food Service brands in WA.- Excellent knowledge in Foodservice industry- Expanding sales range in WA- Interacts directly with customers.- Manage and develop new customers.- Identifying a customer's needs,- Creating relationship with key accounts.- Submitting and processing customers orders - TIO.

Coordinating and supervising administrative office activities and delegate responsibilities, such as Control stock of supplies Place orders Control products costing Supervise administrative staff and divide responsibilities to ensure performance Manage phone calls and correspondence (e-mail, letters, packages etc.) Support budgeting and bookkeeping procedures Create and update records and databases with personnel, financial and other dataOversea the dining area, supervises food and beverage service staff.Deliver superior guest servicesInsure guest satisfactionRespond efficiently to customers questions and complaintsOrganize and supervise shifts.Including approval staff’s hoursHire new employees.Organize staff meeting.Organize agenda staff meetingManage, support and lead team members by demonstrating hands on involvement in all aspects of the operation, especially during peak pressure periods.Maintains records of staff periodic manner and operating costs.Monitor operations and initiate corrective actionsTraining and evaluate staff performance.Provides feedback and coaching to the team regularly.Nurture a positive working environment.Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.Priorities tasks effectively to ensure most important tasks are completed on time.Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks

13 subordinates.Responsible for daily legal monitoring in the controlling, labor and tributary areas, as well as, inserting legal content in tax softwares (Synchro);Development of legal content to add up in softwares for third parties;Co-ordination of an electronic magazine (“Fiscalnews”);Implementation of a work-flow software aiming internal and external communication;Conduction of a staff development professional assessment;Performance in sharing goals established by the company and action plans;Assessory / support development managers;Researching, interpreting, documenting and applying Brazilian tax laws and regulations into a software system – Synchro;Ability in presenting services for prospective client.

Researching, interpreting, documenting and applying Brazilian tax laws and regulations into a software system – Synchro;Monitoring regulations, laws and tax publications to stay abreast of any changes;Analysis and interpretation of all Brazilian tax legislation;nserting legal content in tax Synchro software;Experience in Tax legal Consulting.

Management and supervising a team of 15 service employees delegating responsibilities in a fast-paced and high-pressure environment.Managed the Human Resource aspect of the business through recruiting, initial training, and continuous development.Conducted a staff development professional assessment and interrelationship and diversity, built comprehensive training program for front of house staff incorporating state safety guidelines and wage laws such as coaching and daily shift/performance meetings.Responsible for collecting payment, resolving problems, and fulfilling special requests from employees and clientele.Set budgets and execute plans for department sales and product purchase, such as receive and store kitchen supplies. Coordinating and managing the entire operation of restaurant by scheduling shifts and payroll.Utilised Microsoft Office and Google Docs to keep books, invoices, orders, organize stocks (in and out) track sales goals, and schedule employees. Developed and rolled out new policies about create safer work environments to be compliance with law.Implement and maintain high standard quality hygiene, health and safety.Managed every aspect of FOH and BOH operations overseeing a staff, such as deliver the professional greeting of clients and visitors to the highest standards; monitor, manage and review the Catering and Cleaning contracts; Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account.Provide customer support by resolving their complaints about service or food quality.Established positive rapport with clientele in order to maintain long-term relationships and promote repeat business. Project management of customer services and marketing, conceptualising and coordinating special events to increase sales company wide.

Responsible for providing advisory work to small businesses in Brazil for direct & indirect Brazilian taxes with emphasis on: PIS, COFINS, IPI, CSSL, ICMS, ISS, IRPF, IRPJ & ITCMD;Corresponding with Brazilian tax authorities;Researching, interpreting, documenting and applying Brazilian tax laws and regulations to third partMonitoring regulations, laws and tax publications to stay abreast of any changes;Assisting companies in Brazil with tax planning, identifying tax risks and helping them implement a business model;Representing clients upon Brazilian Tax Authorities;Preparing tax reports, presentations and training to clients;Responsible for developing and maintaining key clients’ relationships;Representant clients including manufacturers, retailers and service providers.