– Inter-team interactions: Piloted one-on-one and introduction calls with team members;– Leave Management: Tracked team members' annual and sick leaves;– Interview Expertise:Conducted HR interviews, technical interviews, and exit interviews;– Recommendation Collection;– Talent Acquisition:Sourced and selected candidates using platforms such as LinkedIn, AmazingHiring, and HuntFlow.– Relocation activities:Prepared relocation cost estimates for employees, detailing expenses associated with various apartment options.

– Customer Care and Consultation:Delivered ongoing customer care before and after product purchase, using different channels of communication (Skype, Whats App, Email, Google Meets);– CRM Management;– Product Presentation and Training;– Product Development Discussion;– Coordination:Mediated communication of supply and support departments with clients, scheduling installations and facilitating product updates;– Technical Support: Performed monthly shifts in Tech Support department to enhance hard skills;– Product Development Responsibilities:Guided the entire process of developing a specific product, from market and competitor research to analysing clients feedback. Additionally participated in product testing.