As a Scrum Master, I work with the rest of the product team and help them with anything required to successfully deliver on established sprint goals. I facilitate regular scrum ceremonies and ensure the tasks are clear & understood. I manage the internal release process and maintain external & internal communication about upcoming updates to Streamtime. I work with the Head of Product to help prioritise backlog that ensures the product value is maximised.As a Customer Success Lead, I guide customers to deploy Streamtime successfully, adopt it widely across their organisation and ensure they continuously gain business value from the product. I specialise in understanding customer business needs, existing pain points and goals as well as providing advice on how to be effective and efficient in managing a healthy business using Streamtime. I lead webinar strategy in the Southern Hemisphere and help with promoting Streamtime in various social media channels.

I guide customers to deploy Streamtime successfully, adopt it widely across their organisation and ensure they continuously gain business value from the product. I specialise in understanding customer business needs, existing pain points and goals as well as provide advice on how to be effective and efficient in managing a healthy business using Streamtime. The majority of my day is spent in conversations with business owners, project managers, producers and studio managers (and more) advising them on the best approach and workflows using Streamtime and constantly learning and understanding the different dynamic processes and workflows of our users.As a product champion and advocate I work closely with the CS, Design and Product teams to communicate customers' needs and have input into the product roadmap.With an agile mindset, I drive change and improvements in Streamtime internal processes that enhance productivity, health and growth of the business. Lastly, I lead webinar strategy in the Southern Hemisphere and help with promoting Streamtime in various social media channels.

I help to develop an overall approach to customer success at Streamtime, introducing and evaluating key initiatives. My key focus is on customer acquisition, retention and churn working with the rest of the team and product specialists to identify key tactics to improve business metrics. My goal is to help people use Streamtime in the most effective way in order to support their successful business operation. I'm in constant chats with Business Owners, Managing Directors, Project Managers & designers helping them improve their internal processes with Streamtime and achieve their desired outcomes.Internally, I'm lucky to be involved in all growth aspects of Streamtime as a business. I play a large role in our team's succession & product development.