Polina Moneva Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

• Coordinated all aspects of the organization's administrative and financial activities;• Coordinated the development of detailed budgets;• Established financial reports while continually updating cost forecasts and revenues for the current and future fiscal years;• Prepared monthly, quarterly, and annual reports and provided additional information that will help the organization's decision-making process;• Managed all accounts payable, accounts receivable, and banking;• Followed up on expense reports;• Liaised with external auditors and accountants and served as the main point of contact during the annual audit;• Liaised with Treasurer and other board members to approve;• Managed correspondence;• Maintained filing systems up to date;• Prepared financial data for input into finance systems and generate reports (QuickBooks); performed calculations using spreadsheet applications;• Researched, tracked, and resolved accounting problems and discrepancies;• Analyzed, reconciled, balanced, and maintained accounting records and special financial reports;• Prepared, reviewed, and processed revenue and expenses;• Assisted the Executive Director with funding applications;• Managed accurate record keeping in all donor database systems;• Monitored major donors list to ensure reception of planned donations and informed the Executive Director of all discrepancies;• Prepared all mailing to donors and foundations (follow-ups, thank you letters, etc.)• Suggested new ideas to improve and develop donors' relations;• Stayed up to date regarding best practices for fundraising in Canada;• Developed French for the Future online fundraising using CiviContribute and CiviMail (direct emailing);• Lead the execution of direct mail and email campaigns, including content development, creative production, tracking & post analysis of campaigns;• Worked with the Communications Team to create fundraising material.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Canada Area

• Assisted with data integrity cleanup by correcting database entry errors and merging duplicate records;• Assisted with organizing the contacts into segments;• Updated databases and spreadsheets regularly to track progress;• Created new accounts and entered information into the Customer Relationship Management (CiviCRM) system and applied membership payments to these contacts.

Montreal, Canada

• Resolved problems and/or discrepancies which may involve research and data collection;• Reviewed and verified insurance applications which may include source documents, claims files, salary data, etc.;• Ensured completion and accuracy of data, paperwork, and forms;• Took claim details and checked policies to ensure it covers the claim;• Created documents, forms, spreadsheets, etc.;

Sofia, Bulgaria

• Managed accounts receivables;• Assisted the Store Managers on special projects focused on cost reduction initiatives and process improvement;• Contacted suppliers to resolve missed deliveries, short shipments and pricing discrepancies.

Sofia, Bulgaria

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume);• Provided customer service and developed customer base through strategic cold calling. Successfully closed sales to achieve sales targets. Supported marketing, merchandising, and business development initiatives;• Entered customer data on company computers accurately and completely;• Answered customer product questions fully and accurately;• Processed loan applications over the telephone;• Performed data entry services for borrower credit checks and property appraisal information.

Sofia, Bulgaria

• Handled inbound and outbound calls with the objective of collecting delinquent accounts;• Researched, analyzed, and settled all customer billing disputes;• Negotiated settlements and established promise to pay;• Performed skip tracing and updated customer information in the data system;• Classified overdue accounts for efficient collections.

Finance And Financial Management Services

Activities and Societies: The Shape of the Non-Profit Sector in Canada Reading Financial Statements Analyzing Financial Statements.

Administrative Assistant Program - Dvs, Business Administration And Management, General

French As A Second Language

Master'S Degree, Banking And Finance

Evaluated by the Ministry of Immigration, Francisation and Integration - May 2014