Polina Vutova Email & Phone Number

Sofia, Bulgaria

Sofia, Sofia City Province, Bulgaria

• Duties and Responsibilities:
• Supervise the daily operations of Call Center Team of the company and effectively manage the processes in the team;
• Manage the resources in Call Center team, supervise the daily operations of the team, including recruitment, motivation, coordination and training;
• Responsible for regular reporting to management on the team results actions and plans;
• Provide and implement proposals and ideas for improvement of team result and optimization of… Show more Duties and Responsibilities:
• Provide and implement proposals and ideas for improvement of team result and optimization of processes and resources;

Sofia, Bulgaria

• Being the primary point of contact for the (new) clients for planning andimplementing a new project.
• Ensuring a timely, quality and under budget implementation; buildingclient relationships and maintaining client satisfaction during and after theimplementation.
• Establishment and development of
• internal processes.
• Managing the daily operations, activities, department targets, etc.
• Organization of fulfillment/eCommerce projects/campaigns.

Sofia, Bulgaria

• Establish, manage and maintain high-trust relationships with clients and vendors;
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction;
• Presenting new products and service opportunities to current and potential clients;
• Encourage revenue growth by inspiring clients to purchase accessories and additional services;
• Project management - Organization of Direct marketing/Call Center/Customer Service projects and… Show more
• Project management - Organization of Direct marketing/Call Center/Customer Service projects and campaigns;

Sofia, Bulgaria

• Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
• Development of strategic call center projects;
• Communication with clients, advising clients on products and services;
• Supervision of projects execution and quality control;
• Monitoring supervisors’ work and ongoing campaigns results;
• Coordinating staff recruitment;

Sofia, Bulgaria

Sofia, Bulgaria

• Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
• Development of strategic call centre projects;
• Communication with clients, advising clients on products and services;
• Supervision of projects execution and quality control;
• Monitoring supervisors’ work and ongoing campaigns results;
• Coordinating staff recruitment;

Sofia, Bulgaria

• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance,… Show more
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

Sofia, Bulgaria

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying… Show more

Bachelor'S Degree, Geography

Hign School Diploma, Foreign Languages, Literatures, And Linguistics