Polishetty Arun Kumar Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Improving overall productivity by streamlining the issue management procedure, proactively prioritising the ticket flow and bringing them to closure. Involving in calls with the cross functional teams to contribute to the Root Cause Analysis (RCA) process, creating and maintain the knowledge base documentation for common issues. Analysing various metrics and logs to understand the reasons for system failures. Debugging production issues by checking logs and analysing the code to resolve the… Show more Improving overall productivity by streamlining the issue management procedure, proactively prioritising the ticket flow and bringing them to closure. Involving in calls with the cross functional teams to contribute to the Root Cause Analysis (RCA) process, creating and maintain the knowledge base documentation for common issues. Analysing various metrics and logs to understand the reasons for system failures. Debugging production issues by checking logs and analysing the code to resolve the issues and collaborating with cross-functional teams to identify and resolve the technical issues. Gained hands on experience with Grafana , Zabbix and Linux for monitoring client services and resolving technical issues. Show less

Hyderabad, Telangana, India

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams and other systems. Involving in client calls and gathering the requirements and system integration testing with multiple systems and handling the SIT, UAT and acting towards moving newly tested features to production.