Stephen Pollard Email & Phone Number

Philadelphia, PA, US

Radnor, Pennsylvania, United States

Product delivery, project management, client-specific implementation, and custom handling of the customer experience for strategic accounts. —Targeting R&D investments towards maximum value for customers and business ROI.—Being accountable for decision-making, problem selection, and business outcomes.—Guiding product lifecycle from ideation to development.

Seattle, Washington, United States

I help people understand the effort and costs associated with migrating their applications to the cloud. Once in the cloud, I help organizations assess their cloud expenditures for maximum value. With Cybersecurity concerns increasing at an alarming rate, I can help with providing tools and knowledge so companies can effectively manage the risks associated.

Greater Philadelphia

Providing Project and Program Management services to all industries.

Conshohocken, PA

• Overall responsibility for leading strategy development, design, delivery and maintenance of Pharma-based IT solutions for the organization.
• Led infrastructure and application optimization effort to enhance DataCelerate® data sharing platform in Q4 2019.
• Led COVID-19 module design for DataCelerate® in Q2 2020 to enable clinical trial data sharing of relevant industry studies.
• Oversight of several vendors who have responsibility to deliver or manage TransCelerate technology solutions.
• Partner with key resources within Member Companies to collaborate on solution development.

Exton, PA

• Responsible for overall Commercial program management and engagement with global product management and market unit functions.
• Ensure the execution of large scale and impacting programs remain on track financially, scope is managed, and quality is delivered.
• Responsible for identifying and managing cross project dependencies, critical items, risks, and issues.

Exton, PA

• Project Leader/Scrum Master for the design, development and launch of West’s first eCommerce Site. Led global design, development and infrastructure teams located in US, Europe and India. Implemented the use of Agile.
• Align with Product Owner on business requirements, story grooming, backlog prioritization and sprint schedule.
• Leader during Agile Transformation at West. Provided Agile coaching to Scrum Masters and Teams.
• Scrum Master for Web Applications portfolio using Azure DevOps.
• Responsible for leading IT Web Application Services strategy, transition, and operation of IT Web Application Services.
• Manage relationships with internal customers consuming IT Web Services.

Blue Bell, PA

• Project Delivery Leader for eTMF implementations to new, global customers using the Wingspan Implementation Methodology.
• Customer lead for Wingspan’s large, high-value customers.
• Managed Wingspan’s Customer Engagement Program to enhance resource planning, revenue planning and scheduling internal development projects.
• Plan and coordinate service transition for each customer to the Wingspan Service Desk using the Wingspan ITIL-based Service Transition processes.
• Project Leader for Wingspan’s internal development projects, such as eTMF enhancement upgrades and other SaaS products offered by Wingspan.
• Implemented the use of Agile at Wingspan for internal development projects.

Wilmington, Delaware

• Scrum Master for Kanban delivery team which provided infrastructure to the Financial Services Division.
• Led infrastructure delivery for $10M Data Center Move Project.
• Led infrastructure delivery for application migrations to Amazon Web Services as part of the company’s transition to a Dev Ops model.
• Member of leadership team setting and driving team objectives.
• Managed analytics and metrics for 2 Kanban delivery teams that provided infrastructure to the Financial Services Division.

Blue Bell, PA

• Program Manager for Wingspan’s eTMF 2.0 development project. Leading the requirements development, design, engineering, and testing to prepare product for deployment.Project Management/Service Management for a Trial.
• Collaborate with the customer to understand business priorities and plan future releases of the TMF application.
• Lead Wingspan engineering team to develop and deliver software releases to agreed schedule.
• Oversee Wingspan QA activities to ensure releases pass testing requirements.
• Plan customer testing and release schedule to align with the business release cycle.
• Manage Tier 3 production support triage and resolution.

Wilmington, DE

• Global Program Manger leading the technical design for 3 new data centers in North America, Europe and Asia. Accountable for delivery of the data centers meeting the design requirements.
• Global Program Manager for world-wide deployment of AstraZeneca’s standard desktop platform to 60,000 customers.
• AstraZeneca Team Leader for Project Managers in North America, Europe and Asia.
• Responsible for Portfolio Management, Financial Management and Resource Management for the team.
• IS Leadership Team Member responsible for change initiatives related to deploying a new organizational and operating model for the Enterprise Information Services department.

Wilmington, DE

• AstraZeneca Team Leader for Project Managers in North America. Responsible for coaching and mentoring, yearly objective setting, career development, and the performance review cycle for each employee.
• Manage a diverse portfolio of IT programs and projects aligned to North America.
• Align with the AstraZeneca Americas Relationship Management team and AstraZeneca’s suppliers to manage demand, status, stakeholders and escalations.
• Responsible for global resource management and employee performance planning for the department.
• Leadership Team Member responsible for the change initiative of deploying a new organizational and operating model for the GTO Projects & Programs organization.

Wilmington, DE

• Responsible for global program alignment with Global IS customer stakeholders that had direct responsibility for dealing with external entities integration requirements. This was through acquisition, co-promotion, or.
• Lead engagement in customer planning processes to understand business externalization initiatives, their requirements and changes to current operating models.
• Represent customer needs to the externalization program for consideration of integration with externalization capabilities. Includes the assessment, prioritization and initiation of projects in partnership with the.
• Negotiate customer expectations, manage overall customer satisfaction with the externalization program and proactively identify issues and areas for improvement.

Wilmington, DE

• Act as the primary IT Services interface to the Sales and Marketing organizations, translating business needs into requirements, engaging IT Services for delivery and providing advice on how to leverage value from IT.
• Engage with IT Services Leadership to prioritize work based upon business needs.
• Serve as strategic business partner to Sales and Marketing and be responsible for establishing strong working relationships with customer groups and stakeholders.
• Responsible for translating business needs into service and infrastructure requirements, as well as leading the formation of project partnerships with IT Services groups.
• Responsible for communicating IT Services strategy and initiatives to the business.

Wilmington, DE

• Managed projects of varying scale and technology deployments.
• Performed business strategy development and business case delivery for several projects and internal initiatives.
• Managed several large-scale RFP efforts.
• Lead the development and management of the IS project delivery capability, responsible for alignment and compliance of projects with the IS Methodology, and developed stakeholder engagement and management processes.
• Proven leader, mentor and coach for teams of project management professionals.

Wayne, PA

Technical project leader for desktop upgrade projects. Responsible project management and client-based technical architecture. During the merger of Astra and Zeneca, acted as team lead responsible for managing the design, development and deployment of a Windows 2000 based desktop client and the suite of core business applications that would merge the.

Wawa, PA

Project manager for:- MS Mail to MS Exchange migration- Windows 95 upgrade project- document imaging and digital photography projectsManaged the Help Desk for corporate and field-based PC customers.Technical desktop lead for migration of corporate LAN from Novell NetWare to DEC PATHWORKS.Developed strategy for mobile computing and deployed to field clients.

Bachelor'S Degree, Management Information Systems

Education record