Pollilynn Coleman Email & Phone Number

Chandler, Az, Us

Chandler, Az

SatCom Global, Inc. is one of the world’s largest mobile satellite communications providers with offices in UK, USA, UAE, Asia and Australia, selling Inmarsat, Iridium, Thuraya and FSS VSAT products and services.Contract Administration and Management• Prepare proposals, participate in contract negotiations and implementation, supervise contract administration, and manage customer interaction to provide contract acquisition and fulfillment of services.• Independently review and redline client contracts and proposals to ensure contract language meets company standards including pricing, markups, and payment terms; remove or mitigate one-sided terms and conditions.• Increase government contract sales 18% with increase in customer visibility by compiling, amending, and updating government and corporate contracts into compliance with contract specifications.• Reduced customer complaints 20% after developing and implementing virtual training, English lessons, and email drafts for call center operators in Asia and the UK, improving communications with Bangkok and Singapore employees.• Develop bid process specifications, progress, and supporting reports.• Compile and analyze data and maintain historical information.• Advise executive management of contractual rights and obligations and obtain approvals.• Establish articulate and close relations with contracting officers.• Review and maintain the company’s good status with the government contracts by monitoring all sales orders and documentation to ensure compliance with contract requirements.• Manage customer contracts for VSAT and MSS products and Master Service Agreements.• Effectively evaluate, identify, and draft corporate operational and administrative processes as well as large technical processes and manuals.• Review correspondence to ensure compliance with customer, contractor, and corporate obligations/requirements.

• Supervise 3-6 support staff. Mentor, lead, and coach sales teams on contract changes and expectations.• Develop external customer technical manual to assist in their satellite telecommunications needs.• Develop and manage sales administration department; prototype to be used globally throughout other offices.• Manage the successful transition to new online customer operating system; difficult transition due to the technical nature of the website and customer expectations.• Maintain communication with global internal and external customers at all levels by actively listening and asking probing questions.• Accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. • Manage detailed queries in a logical and analytical manner independently and with internal and external business partners to identify appropriate resolutions, implement efficiencies, and achieve a high level of quality.• Refine planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner.

Chandler, Az

Key player in the global development and implementation of company policies; worked closely with corporate Director of Operations to successful completion of goals.Promoted to Contracts & Sales Administration Manager in June 2011.

Chandler, Az

Managed all Human Resources functions for United States locations in five states. Developed, implemented, and administered company policies, including employee handbook, job descriptions, safety manual, departmental policies, and employee training sessions.• Directed all company recruiting and employee relations, ensuring consistency and compliance with EEOC laws and company policies. Conducted investigations and administering disciplinary actions and terminations.• Prepared and submitted semi-monthly payroll processing.• Defined, developed, negotiated, and administered corporate benefits and insurance policies.Promoted to Operations Support in August 2010.

Scottsdale, Az

New Vision/VEMMA Nutrition Company is one of the leading global multilevel marketing nutritional supplement companies. VEMMA distributes its products through a global network of independent Brand Partners operating in over 50 countries. VEMMA’s range of nutritional products contributes to their belief of enhanced health through supplementation. I invested eleven exciting years, May 1997 through March 2008 in the New Vision corporate office that consisted of the standard departments such as marketing, accounting, and legal but also included a call center, manufacturing, and warehouse environment. My career with New Vision began as a Compliance Specialist in their Legal Department and I worked my way up in the company to Human Resources Vice President Vice President/Human Resources Director/Human Resources Generalist (2003—2008)• Managed, developed, administered, and oversaw all aspects of Human resources including corporate and benefit insurance policies, company policies, unemployment claims, company trainings, bi-weekly payroll processing as well as all company recruiting, and employee relations. • Ensured consistency and compliance with laws and company policies including conducting investigations, administering disciplinary actions, and terminations.• Increased customer satisfaction 18% and reduced call times 10% by providing coaching and regular product training to 65 call center employees and supervisors.• Independently brought the company’s 2,000+ customer database in compliance with FTC regulations. Changed customer advertising while retaining positive relationships.• Coordinated staffing for corporate functions and attended as a company executive.

Scottsdale, Az

Compliance Specialist (1997—2003)Independently reviewed, modified, and redlined independent distributors (customers) advertising documents and materials to ensure compliance with FCC regulations and company standards.• Worked with and discussed modifications with customers to incorporate changes into documents.• Researched and prepared responses to government regulator inquiries.• Administered corporate insurance policies.

Business Manangement

Years attended may be slightly off. Various Business Courses; 50 Credit Hours

Crime Scene Investigation Course

Interesting course. Helpful for investigating employee issues.

Osha Class And Certification

OSHA Safety Certified.

Education record

Various Business Courses; 50 Credit Hours

Bs Equivalent, Human Resources

Human Resources and Employee Development Seminars and Courses; 200 Hours