Polly Clark Email and Phone Number
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I am an experienced and proven leader specializing in revenue cycle management and project oversight. My mission is to drive operational excellence and innovation in healthcare services. I am interested in working for an organization that creates a positive impact on the community they serve. I am deeply committed to aligning with the culture and goals of an organization whose mission is focused on serving populations in need.As Project Manager, I led technical teams through complex projects to meet critical deadlines and support business strategies. I excel in scope definition, stakeholder communication, and project lifecycle management, ensuring our solutions meet client needs effectively. The majority of my career has been spent in Revenue Cycle operations at every level. I have held positions responsible for patient access, eligibility, prior authorizations, medical coding, charge capture, medical chart documentation, billing and follow up, EDI review, payment posting, refunds, cash reconciliation and payer and provider insurance credentialing. I've worked in many specialties with the most recent experience focused on Behavioral Health.Throughout my management journey, I have cultivated a hands-on approach to leadership and a collaborative style. I believe in developing and elevating a team through training and coaching. For me, collaboration and thinking outside of the box is the key to success. When we succeed, our clients succeed which is really what it's all about.
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Business Operations PartnerMulticare Health SystemAustin, Tx, Us -
Project Manager/Professional ServicesKcare Aug 2022 - Aug 2024Walnut Creek, California, United StatesKCare is a software company (SaaS) that offers online solutions for child welfare and behavioral health. Their software includes case management, electronic health records (EHR), analytics, and telehealth.Collaborated with a team of technical professionals to complete short term paid projects. Investigated project requests from customers ensuring needs and goals are understood and documented. Communicated with stakeholders and monitored progress to completion. Engaged with customers to ensure software is utilized fully and goals have been met/exceeded. Tracked performance and metrics using a combination of Jira, Zendesk and Salesforce. Maintained constant communication with internal teams and external customers using Microsoft Teams. Created department documents highlighting information on team members, resources, procedures, accomplishments and goals using Confluence.Proud of: Being a member of a project team that became known as the team to go to that produces quick and positive outcomes for the customer. -
Billing Services ManagerKaleidacare Management Solutions Mar 2018 - Aug 2022Austin, Texas AreaProvided billing services and AR recovery for existing customers for all insurance payers. Performed 837/835 analysis and enrollments with Availity and maintained fee schedules, CDM’s, diagnosis and CPT code updates as well as NCCI edits and system coding rules. Owned technical issues, responded promptly, and collaborated with technical teams to document solutions. Analyzed and reported denial data trends and engaged with customers on steps needed to prevent future denials. Assisted clients with payer audits and provider enrollments/credentialing as needed. Maintained and reported appropriate KPI metrics.Proud of: Satisfied customers that became educated on how to keep their outstanding AR within goals fostering a renewed partnership that comes with getting there together. -
Revenue Integrity ManagerNavos Mar 2016 - Dec 2017Seattle, WaThe mission of Navos is to transform the quality of life for people vulnerable to mental illness and substance use disorders by providing a broad continuum of care.Managed a team of 1 Supervisor, 2 Coders, 2 Utilization Review Specialists and 7 Revenue Follow Up Specialists. Established performance standards not previously in place. Monitored and reported all relevant KPI metrics. Served as back up to Utilization Review Specialists in acquiring and maintaining active authorizations for inpatient stays. Maintained organizational fee schedules and charge master in the Sigmund system. Provided feedback, education and guidance to Consortium community account contacts, therapists, medical staff, and other providers ensuring all deliverables were met while maintaining compliance with federal, state and county rules. Monitored and reviewed productivity and quality of contracted coding vendor through weekly meetings as needed.Proud of: Taking a team from data entry level to a robust and knowledgeable AR follow up team. -
Billing AdministratorChildstrive (Formerly Little Red School House) Mar 2014 - Mar 2016Lynnwood, WaChildStrive builds on the relationships, strengths, and unique abilities of young children and their families by fostering social, emotional, and physical well-being so all children can flourish.Managed all insurance and county billing and follow-up from charge entry to payment posting utilizing Microsoft CRM. Monitored and maintained insurance contracts. Performed provider credentialing with payers and partnered with Program staff to ensure accuracy in billing and compliance in documentation. -
Business Office ManagerSwedish Medical Group May 2012 - Feb 2014Seattle, WaSwedish has been consistently named the Seattle area's best hospital, with the best doctors, nurses and overall care in a variety of specialty areas.Managed a team of 2 Supervisors, 2 Leads, 8 Refund Specialists, 7 Payment Posters, 2 Cash Reconciliation Specialists and 2 EDI Analysts. Established goals and performance standards not previously in place. Evaluated staff performance, conducted performance appraisals, and provided positive and constructive feedback. Oversaw and reported on activity within all EPIC work queues. -
Coding And Charge Capture ManagerUw Physicians Mar 2007 - Jan 2012Seattle, WaUW Physicians is the practice group for more than 1,800 physicians and other healthcare professionals associated with UW Medicine.Managed a team of 4 Supervisors, 48 Professional Fee Coders and 3 clerical support staff. Established performance standards not previously in place. Maximized productivity through managing inventory, workload balance, staff development, mentoring and quality assurance. Worked closely with Compliance, Client Managers, and Clinical Departments to help communicate and implement new coding related policies and procedures. Identified training and education needs. Oversaw and reported on activity within all EPIC work queues. -
Client Manager/Liaison To The Department Of MedicineUw Physicians Jul 2006 - Mar 2007Seattle, Washington, United StatesBuilt and maintained teamwork relationship with the Department of Medicine by monitoring full revenue cycle performance of all divisions in the Department of Medicine. Served as business success expert in guiding and educating on EPIC functionality and reports. Performed analysis to identify trends and address specific billing and collection questions by utilizing EPIC and internal systems such as COGNOS and the Charge Reconciliation Database.
Polly Clark Skills
Polly Clark Education Details
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Health/Health Care Administration/Management
Frequently Asked Questions about Polly Clark
What company does Polly Clark work for?
Polly Clark works for Multicare Health System
What is Polly Clark's role at the current company?
Polly Clark's current role is Business Operations Partner.
What is Polly Clark's email address?
Polly Clark's email address is pa****@****ail.com
What is Polly Clark's direct phone number?
Polly Clark's direct phone number is +140935*****
What schools did Polly Clark attend?
Polly Clark attended The University Of Texas Medical Branch At Galveston.
What skills is Polly Clark known for?
Polly Clark has skills like Healthcare, Medical Coding, Hipaa, Healthcare Management, Revenue Cycle, Hospitals, Training, Medical Terminology, Emr, Customer Service, Epic Systems, Process Improvement.
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