Polly Zerdzinski Email and Phone Number

Ardmore Educational Travel, part of The Ardmore Group, offer complete extra-curricular solutionsfor schools and students aged 11-18 across the globe. For over 30 years we have been encouraging cultural interaction via educational experiences abroad and work with over 15,000 students a year. Ardmore Educational Travel has been providing safe and exciting trips for schools since 1984 and now have a rapidly expanding selection of programmes around the world for schools. With an established… Show more Ardmore Educational Travel, part of The Ardmore Group, offer complete extra-curricular solutionsfor schools and students aged 11-18 across the globe. For over 30 years we have been encouraging cultural interaction via educational experiences abroad and work with over 15,000 students a year. Ardmore Educational Travel has been providing safe and exciting trips for schools since 1984 and now have a rapidly expanding selection of programmes around the world for schools. With an established reputation worldwide for student travel, we offer something for everyone. Show less

Leading a multi-team department covering all areas of post-sale activity at World Challenge, including: Expedition programme delivery, account management, client support teams, events, administrative functions, expedition support and customer liaison.

Responsible for all support functions World Challenge offers its customers, including the Customer Support Team (telephone advisors for students and parents) , the Fundraising Support Team (providing fundraising help and advice to students) the Business Support Team (providing administration support for the business) and the School Support Team (client account managers).

Responsible for a team of eight office based account managers. Focus on leading the team and ensuring servicing standards drive repeat business.

To support the team leader in day to day management of the Assistant School Programme Managers along side servicing the mainland Europe, Middle East and Scotland portfolio of school clients.

Responsible for servicing and maintaining the relationship between a portfolio of schools in Scotland, Northern Ireland and the South West.

First point of contact for guests; presenting welcome meetings to large guest audiences; ski sales; regular customer liaison; weekend transfers from various airports; ski guiding.

Personal Assistant to the Director

As part of my International Tourism degree I opted to do one year in Industry. I took advantage of the opportunity and combined my passion for snow sports with my passion for customer services in one of the best ski resorts in the World. On a J1 visa (student visa) I spent one year working at the Christie Lodge, a time share resort based at the foot of Beaver Creek in the Rocky Mountains. I started as a front desk agent, meeting, greeting and checking in guests and ensuring they had everything… Show more As part of my International Tourism degree I opted to do one year in Industry. I took advantage of the opportunity and combined my passion for snow sports with my passion for customer services in one of the best ski resorts in the World. On a J1 visa (student visa) I spent one year working at the Christie Lodge, a time share resort based at the foot of Beaver Creek in the Rocky Mountains. I started as a front desk agent, meeting, greeting and checking in guests and ensuring they had everything they needed during their stay. I also spent some time in the reservations, concierge and marketing/events department to get an all round experience. After 3 months I began to take on management responsibilities which involved running the team of front desk agents and worked closely with the General Manager during the absence of her Personal Assistant. I got a massive amount from my time spent in the US. It certainly opened my eyes to what good Customer Service is all about. Show less