Pollyanna Dolfi Email & Phone Number

Houston, Texas

Shenandoah And The Woodlands, Texas

In this role, I was the daily operational leader of a 75-bed neuro-specialty hospital spanning two campuses. I streamlined strategic planning, development, and execution of major initiatives. A crucial part of my role was to strengthen relationships with Physicians and Medical Directors, while driving physician recruitment. I also advanced safety protocols and education in partnership with Infection Control practitioners and Physician Partners. Furthermore, I developed and executed training initiatives in rehabilitation billing and coding.• Led and equipped 200+ cross-functional staff including: the Chief Clinical Officer, Sales Manager, and personnel across Case Management, Plant Operations, Admissions, Medical Records, and Material Management.• Expanded the organization by adding a 16-bed Acute Rehabilitation Unit. Secured licensure, supervised the build, and facilitated training to 30+ staff.• Recruited more than 12 physicians to the network.• Designated Leader for strategic meetings that ensure target KPIs and compliance adherence: weekly Level 10, monthly director, quarterly Medical Executive Committee, and bi-annual Governing Board.• Final authority on letters of agreement, single case agreements, purchased service agreements and outside contract approvals.• Outperformed EBITDA budget for two consecutive years (2019, 2020).

The Woodlands And Conroe

As Area Director of Sales, I was a proactive overseer of daily operations, new referral leads, physician leadership and qualifications, relationship management, and business development, with direct reporting to C-Suite executives and senior leaders. I built relationships with hospital administrators and executives, physicians, and external referral sources.• Directed two sales teams of 9 staff for two specialty hospitals and an assisted living facility, specializing in brain injury and neurocognitive rehabilitation.• Developed and delivered cross-service line presentation for Case Mangers, Nurses, and Therapists and local with CEU credentialing to 250+ attendees.• Advised on branding overhaul, marketing, and promotional collateral.• Motivated 7 clinical liaisons on patient assessments and qualification criteria.• Partnered with physicians and utilization review to manage patient costs.

The Woodlands, Tx

At Reliant, I was a dynamic strategist of market prospecting of physicians, relationship management, and business planning. I helmed compliance and overall leadership of clinical evaluations, medical and insurance clearance, clinical evaluations, and referrals. Additionally, I elevated the patient experience and care continuum, while catapulting business growth and new referrals.• Oversaw a 16-member cross-functional team for two 60-bed rehab hospitals.• Vital member of the senior leadership team that spearheaded KPIs, risk mitigation, strategic planning, and compliance adherence.• Partnered with the CEO and CFO to consistently overachieve quarterly budget targets in a competitive market.

At U.S. Physical Therapy, I was the primary overseer of full life cycle project management, liaising between prospective physical therapy partners and company directors. I led partners through the ownership process, including due diligence, space leasing, clinic build, employment agreements, managed care contracting, and EMR installation.• Identified and recruited 6 qualified physical therapists across the sales life cycle.• Submitted weekly reports to senior management.• Enhanced internal and external communications utilizing internal project management tools

Humble/Kingwood, Texas

In this role, I was an integral leader of internal/external imaging services sales across northeast Houston and outlying areas, reporting to the hospital CEO and Center Manager. I oversaw the sales life cycle, lead generation, cold calling, prospecting, acquisition, and retention, while advancing quality service standards. I utilized proficiency in PET CT, CT, MRI, XR, US, and mammography services. I also cultivated relationships with major physician offices to propel sales volume. Finally, I developed, established, and integrated special handling and essential protocols for physicians.• Designated liaison between the organization and a network of 500+ physicians.• Secured 95% of new physician business within 18 months.• Recovered $800K in lost business. Expanded market services by 35%.

Houston, Texas

At River Oaks, I was instrumental in new revenue channel and business development initiatives, with emphasis on target KPI achievement, quality patient care, and technology utilization, reporting directly to the CEO. I collaborated with C-Level leaders to brainstorm market action plans and growth positioning. I negotiated and established cash pricing for exams. Additionally ,I partnered with management and center operations to optimize patient outcomes and services.• Drove continuous annual revenue growth.• Subject Matter Expert (SME) on CT, MRI, XR, US, and mammography services.• Supervised, trained, and developed 4 territory and sales representatives.• Facilitated training in Consultative Selling Skills and Selling Methods impacting 15 personnel.• Engaged with technologists on new equipment to bolster sales by 15% to more than 12 physicians.

The Woodlands, Texas

Houston, Tx

Bachelor Of Science, Therapeutic Recreation

Activities and Societies: Member of Delta Delta Delta Sorority, President of Delta Delta Delta Sorority

Education record

Master Of Business Administration - Mba

Education record

Education record