Polly Bond work email
- Valid
- Valid
Polly Bond personal email
Polly Bond phone numbers
Managed productivity; SLAs and sales targets within a Customer Contact Centre and in the field. Set up and utilised KPIs to manage team and individual expectations to drive performanceHave strong presentation skills with experience of presenting to board members and staff on new products/services/operational tasksHave a high level of communication managementAccredited by SFL for Situational Leadership, resulting in membership of ILMAt Genenesis Communications, increased Scotland and NE customer base by over 100%Managed teams within remote offices with little head office interventionAt Genesis and Equifax, managed own portfolio of accounts and increased revenue on these by 20% At Setanta Sports, established new sales and customer service contact centre in Newry N. Ireland in conjunction with outsource partnersSpecialties: Have 20 years experience in managing and developing staff in both sales and customer service environments
-
Cruise And Commercial ManagerTour AmericaHamilton, Gb
-
Cruise & Commercial ManagerTour America Oct 2009 - PresentDublin- Negotiation of Commercial contracts with key trade partners including cruise lines, airlines, car rental companies- Maximising product revenues and profits by ensuring product range to fit client needs- Ensuring sales team have the tools and and knowledge to maximise sales performance- Manage customer escalations- Negotiate and manage Group client contracts - relationship building with all key partners - Development of our online cruise product - providing key business KPIs on our products -
Sales & Customer Service ManagerTour America Oct 2009 - Jan 2011Managing call centre for Tour America - specialists in holidays to the USAEnsuring that profitable sales are maximised on daily basisSetting annual performance plan for business to ensure we remain competitive but profitableManaging development of all team members through team managersManagement of Operations department responsible for processing of holiday documentationBuilding relationships with business partners ie. Airlines; cruise companies and hotels WorldwideStart up and development of Customer Loyalty plan Reporting of business performance on monthly basi
-
Customer Sales & Operations ManagerSetanta Sports Sep 2007 - Oct 2009Responsible for managing business relationship between Setanta Sports and its operational outsource partners; drive partner performance in line with Setanta expecations; collation of communication briefs to outsourcers on updated product/service information; provide MI on contact centre quailty performance; manage outsourcer performance throughout key events to ensure maximum results achieved; management of Racing UK account -
Customer Care ManagerGenesis Communications Jan 2002 - Jun 2007Responsible for management of call centre: inbound customer service team and outbouns sales team; B2B mobile communications and data solutions; responsible for renewal and retention of key customer accounts -
Account Services ManagerEquifax 2001 - 2002Responsible for managing back office team involved in setting up new accounts and management of existing accounts through telephone customer service -
Commercial Project ManagerEquifax 1999 - 2001Responsible for taking on various projects to improve business performance. In particular, set up & managed credit control dept to reduce company debt
-
Scotland And North East Business Development ManagerEquifax 1996 - 1999Managed team of Customer Account Managers in Scotland and Gateshead office. Responsible for maximising retention rates of existing customer base. Managed own portfolio of key accounts
-
Scotland Sales ManagerInfocheck Ltd 1993 - 1996Managed sales team in Scotland selling commercial credit vetting information, in addition to renewing eixsting annual customer contracts
-
Office ManagerInfocheck Ltd 1990 - 1993Managed Scotland sales office for Infocheck Ltd - providing commercial credit vetting information
Polly Bond Skills
Polly Bond Education Details
-
Food, Textiles & Consumer Studies
Frequently Asked Questions about Polly Bond
What company does Polly Bond work for?
Polly Bond works for Tour America
What is Polly Bond's role at the current company?
Polly Bond's current role is Cruise and Commercial Manager.
What is Polly Bond's email address?
Polly Bond's email address is po****@****l.co.uk
What is Polly Bond's direct phone number?
Polly Bond's direct phone number is +353181*****
What schools did Polly Bond attend?
Polly Bond attended Robert Gordon University.
What skills is Polly Bond known for?
Polly Bond has skills like Management, Account Management, Customer Retention, B2b, Tourism, New Business Development, Customer Service, Leadership, Sales Management, Sales, Customer Experience, Marketing.
Who are Polly Bond's colleagues?
Polly Bond's colleagues are Mulan Lee, Mary Jo Opie, Cj Hagemeister, Yuniesky Alvarez, James Mcdonald, Brenda Clarke, Ruth O'mahony.
Not the Polly Bond you were looking for?
-
-
-
Polly Bond
Great Oxendon2kier.co.uk, kier.co.uk -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial