Pollyana Braga Ramos Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland Province, Netherlands

(Former Staples Europe - now Lyreco).Create scalable processes for product content management and supporting BUs in implementing them. Safeguard and clean information architecture in our PIM system that hosts hundreds of thousands of products; make sure the most relevant information is available and displayed in a way that makes sense. Write copy from a centralized view that can be easily used, shared and adapted by local offices. Assist in implementing natural language generation (AI) across different locations. Continuously research for tools to automate and assist with repetitive, time-consuming tasks, always with the end goal of catering to internal and external users. Co-run data collection processes for existing and new products. Liaison with other parts of the business (UX-CX, Communications, Marketing, Sales) to evangelize them about the importance of customer-facing content.

São Paulo Area, Brazil

Freelance translations for Brazilian Portuguese and English in major corporate areas such as Human Resources, Training and Development, Quality Control, Recruitment, as well as other areas, like Travel, Financial, Hotel Industry, Entertainment, etc.

Guarulhos, Sp - Brazil

Lead the team of content analysts in delivering our localized content strategy for Brazilian Portuguese and US English, as well as support for Spanish, in alignment with our business objectives for hotels. Support global content efforts and LATAM teams. Create, implement and improve processes and procedures, monitor team performance and development goals in order to foster team growth. Coordinate efforts and projects with other parts of the business and other teams within the hotels area. Create, improve and facilitate all internal content-related training within and outside the department, including hew hire trainings, Assist the leadership in creating and aligning our short and long term content goals and constantly provide support for their delivery.

São Paulo, Brazil

Create and manage commercial content for hotels using SEO and localization principles, focused on Brazilian and Latin-American customers. Create and improve internal processes and communication. Responsible for training new hires within the department and in other areas, as well as for helping produce other content-related training courses. Based on experience, work as a consultant to other members of the team and as one of the go-to persons for other departments.Work together with the team to prioritize top sellers and cities, help coordinate tasks, organize content strategies and improve our outreach to other areas of the business.

São Paulo Area, Brazil

Create commercial, customer-focused content in Standard English that is clear, attractive and manages expectations, as well as creates brand recognition, consistency and loyalty. Work with top producers, chains and account managers to improve content of hotels which generate more income and consequently attract more customers, website traffic and consumer satisfaction.

Provide the most accurate, up-to-date information about our wide portfolio of hotels to travelers all over the world and offer tailored booking services over the phone according to our guests' needs.Serve as an outsourced reservations department to many major hotels worldwide, providing world-class services, as well as local touristic information and all other sorts of commercial added value to each booking.

Teach English to many different levels and backgrounds, from all age groups, from in-company classes to teens to individual learners. Specialized in advanced-level learners who aimed at improving their speech abilities and softening their accent levels, thus reaching native speaker-level skills.

Conversational Content Design - Chatbots

Ux Writing Fundamentals

Ux Writing Essentials

Ux Design

Bachelor Of Technology (B.Tech.), Marketing

Leadership Tools, Organizational Leadership

6-month online and in loco leadership training administered by Harvard Business School and tailored to Decolar.com leaders' needs. Skills.

E-Commerce And Digital Marketing Management, E-Commerce/Electronic Commerce

Management skills of various aspects of the e-commerce enterprise: SEM, SEO, platforms, marketing in social media, analytics, Google.

Accelerator - Leadership Program, Organizational Leadership

Custom-taylored to Decolar.com's business and field of operation, while using broad, world-class knowledge on leadership and team.

Profissional Make-Up Artistry - First Steps, Make-Up Artist/Specialist

Seo Module, E-Commerce/Electronic Commerce

Specialization, Language Interpretation And Translation

High School, High School/Secondary Diplomas And Certificates

Certification, Project Management