Polly Mulford Email and Phone Number
Polly Mulford work email
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Polly Mulford personal email
A dynamic client relationship management executive; I create and cultivate a lifecycle that keeps clients happy and loyal. Skilled in Client Success, Strategic Planning, Operations Management, Executive Leadership, KPI Development, and Change Management. Multifaceted business experience including remote team management, training and education, start-ups, high growth, global pharmaceutical companies, and working in highly regulated and compliance driven environments. Leadership Qualities that Deliver Company and Client ValueData & Analytics – Training & Development — Continuous Improvement — Strategic Planning — Project Management — Sales Effectiveness – In-Depth Problem Solving — Coaching — CRM — Executive Level Communications — Conflict ResolutionYou can contact me at https://www.linkedin.com/in/pollymulford
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Vice President Of Client RelationsCorticareAnnapolis, Md, Us
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Vice President Of Client ExperienceAmd Global Telemedicine, Inc. Sep 2024 - PresentChelmsford, Ma, Us -
Vp Of Client ExperienceHealthmark Group Aug 2020 - Sep 2024Dallas, Texas, Us -
Client Engagement ExecutivePivot Health Advisors Sep 2019 - Sep 2020Geneva, Illinois, UsProviding client engagement and operational improvement expertise to health care innovation advisory firm. Current projects include development of new revenue generating membership programs for two of the largest healthcare non-profit Associations. -
Vp Of Customer SuccessPhysiq Mar 2018 - Sep 2019Chicago, Illinois, UsDeveloped Customer Success business unit from the ground up for a rapidly growing technology company servicing pharma, medical device, and healthcare customers. Led 8 member team responsible for all post customer acquisition activities, including pre-sales support, project management, implementation and on-boarding, customer training, customer support, device and inventory management, and account management. -
Consultant, Customer Engagement ServicesPivot Health Advisors May 2017 - Feb 2018Provide start-up healthcare innovation consulting firm with market research, strategy and content development, and account management support.• Participate in the build of company work products, including project implementation and communication plans and templates, success benchmarks, and project assessment tools. • Develop customer facing communications to facilitate decision making, inform on project status, mitigate risk, and/or resolve issues throughout the project life-cycle. • Monitor customer engagements to ensure critical milestones are met, timelines are adhered to, changes are properly communicated, and necessary process improvements are recommended.
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Director, Aesthetic Clinical EducatorsMerz North America Aug 2014 - Dec 2016Raleigh, Nc, UsLed and executed business operations of a $9M department providing clinical education for the Merz Aesthetic product portfolio. Managed and coached four direct reports with an overall team of 31. Transformed national team of clinical educators to enhance industry credibility, increase customer effectiveness, and demonstrate impact to the business. Developed and instilled operational and process management improvements that drove team’s overall productivity and competency measurements from 85% to 100% in two years. -
Vice President Of Customer ExperienceIsirona, Llc May 2011 - Jul 2014Created Client Experience and the Ambassador advocacy program, focused on achieving high client satisfaction, a robust reference pool, and sustainable relationships to support company objectives and long term vision. Steered company client satisfaction initiatives leading to achievement of product's Best in KLAS ranking three consecutive years.
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Director, Finance & Operations PortfolioAha Solutions Dec 2006 - Apr 2011Ran a $12M dollar account portfolio. Developed and led execution of integrated sales and marketing plans that positioned the portfolio of AHA endorsed products and solutions to a targeted title group in health care.
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Director, Member ServicesThe Advisory Board Company Apr 2006 - Dec 2006Washington, District Of Columbia, UsResponsible for day to day management of 40 hospital and health system client portfolio; expertlycommunicated with and presented to finance and operational leaders including C Suite executives. -
Account ExecutiveAha Solutions Sep 2002 - Apr 2006Developed relationships with health care leaders to understand operational needs, identify product solutions, and serve as a knowledge source of healthcare product/solution offerings.
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National Account ExecutiveTransunion, Llc Aug 2000 - Sep 2002Chicago, Illinois, UsAssisted in the development of a healthcare vertical in a national credit bureau. Developed a health care focused educational training program for 50-member team. -
Sales ProfessionalInnovex Feb 2000 - Aug 2000UsSold Plavix, a newly launched cardiovascular drug, to internists, cardiologists and neurologists. -
National Account ManagerOcean Technology, Inc. Jun 1997 - Nov 1999Managed daily business operations of $15M portfolio of U.S. customers for an international packaged seafood company.
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Spanish TeacherQueen Annes County High School Aug 1993 - Jun 1997Centreville, Md, UsDeveloped and conducted objective based curriculum for students in Levels I - III. -
Sales ManagerTsi Windows & Doors, Inc. Sep 1988 - Dec 1991Led and managed internal sales operations for the residential division of a commercial window and door company.
Polly Mulford Skills
Polly Mulford Education Details
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University Of MarylandSpanish -
University Of Maryland Baltimore CountyInstructional Systems Developement
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Universidad Complutense De MadridSpanish
Frequently Asked Questions about Polly Mulford
What company does Polly Mulford work for?
Polly Mulford works for Corticare
What is Polly Mulford's role at the current company?
Polly Mulford's current role is Vice President of Client Relations.
What is Polly Mulford's email address?
Polly Mulford's email address is pm****@****aha.org
What schools did Polly Mulford attend?
Polly Mulford attended University Of Maryland, University Of Maryland Baltimore County, Universidad Complutense De Madrid.
What skills is Polly Mulford known for?
Polly Mulford has skills like Healthcare Information Technology, Healthcare, Hospitals, Emr, Cardiology, Hipaa, Healthcare Consulting, Healthcare Management, Strategic Planning, Leadership, Project Management, Management.
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