Polly Mulford Email & Phone Number

Annapolis, Md, Us

Chelmsford, Ma, Us

Dallas, Texas, Us

Geneva, Illinois, Us

Providing client engagement and operational improvement expertise to health care innovation advisory firm. Current projects include development of new revenue generating membership programs for two of the largest healthcare non-profit Associations.

Chicago, Illinois, Us

Developed Customer Success business unit from the ground up for a rapidly growing technology company servicing pharma, medical device, and healthcare customers. Led 8 member team responsible for all post customer acquisition activities, including pre-sales support, project management, implementation and on-boarding, customer training, customer support, device and inventory management, and account management.

Provide start-up healthcare innovation consulting firm with market research, strategy and content development, and account management support.• Participate in the build of company work products, including project implementation and communication plans and templates, success benchmarks, and project assessment tools. • Develop customer facing communications to facilitate decision making, inform on project status, mitigate risk, and/or resolve issues throughout the project life-cycle. • Monitor customer engagements to ensure critical milestones are met, timelines are adhered to, changes are properly communicated, and necessary process improvements are recommended.

Raleigh, Nc, Us

Led and executed business operations of a $9M department providing clinical education for the Merz Aesthetic product portfolio. Managed and coached four direct reports with an overall team of 31. Transformed national team of clinical educators to enhance industry credibility, increase customer effectiveness, and demonstrate impact to the business. Developed and instilled operational and process management improvements that drove team’s overall productivity and competency measurements from 85% to 100% in two years.

Created Client Experience and the Ambassador advocacy program, focused on achieving high client satisfaction, a robust reference pool, and sustainable relationships to support company objectives and long term vision. Steered company client satisfaction initiatives leading to achievement of product's Best in KLAS ranking three consecutive years.

Ran a $12M dollar account portfolio. Developed and led execution of integrated sales and marketing plans that positioned the portfolio of AHA endorsed products and solutions to a targeted title group in health care.

Washington, District Of Columbia, Us

Responsible for day to day management of 40 hospital and health system client portfolio; expertlycommunicated with and presented to finance and operational leaders including C Suite executives.

Developed relationships with health care leaders to understand operational needs, identify product solutions, and serve as a knowledge source of healthcare product/solution offerings.

Chicago, Illinois, Us

Assisted in the development of a healthcare vertical in a national credit bureau. Developed a health care focused educational training program for 50-member team.

Us

Sold Plavix, a newly launched cardiovascular drug, to internists, cardiologists and neurologists.

Managed daily business operations of $15M portfolio of U.S. customers for an international packaged seafood company.

Centreville, Md, Us

Developed and conducted objective based curriculum for students in Levels I - III.

Led and managed internal sales operations for the residential division of a commercial window and door company.

Ba, Spanish

Ma, Instructional Systems Developement

Certificate, Spanish