Leading infrastructure team, end user support and technical operations centre (TOC). Reporting to CTO.• Projects/Activities--- Full transition to Microsoft 365 products, including user adoption--- Migration of sazka.cz website do Microsoft Azure, conversion to PaaS services--- TOC2.0 – redesign of the support process--- Move of the company offices to the new building, including new IT infrastructure and systems--- Implementation of centralized API management• Infrastructure--- Responsibility for the overall infrastructure strategy and architecture (datacenters, networks, cloud)--- Working with Risk, Compliance and Security department on defining and implementing the security policies--- Leading the infrastructure innovation projects – move to cloud, software defined networking, tools for hybrid workplace• TOC--- Daily operation of sazka.cz website – frontend, 3rd party integrations, integration platform--- Monitoring of the whole solution, including escalation procedures--- Communication with external suppliers--- Introduction of the DevOps sub-team within TOC – cloud deployments, API management• End user support--- Providing HW/SW support for 500+ users--- Tools for remote support• General--- Responsibility for budgeting--- Business continuity planning and testing, performance testing--- Primary contact for audits--- Cooperation with other companies within Sazka Group and KKCG

IT consultant for document management system.- One full customer implementation of ELO DMS, including training - Leading implementation of GIT for consultants and developers in company

Leading technical operations for EMEA region. Responsibility for Technical Support, ICTand CloudOps departments.• General--- Budgeting for all teams responsible for + company communication andhardware/software assets--- Communication with external suppliers & vendors, contractsnegotiation and maintenance--- Complete reporting of all departments responsible for• ICT--- Implementing ITIL, including SW (Freshservice) deployment--- Introducing Agile project management (and later Kanban) to manageincreasing amount of projects with limited resources in dynamicenvironment--- Leading various projects, including move of infrastructure from localserver rooms to professional data centers, delivering professional &business oriented services--- Leading project of identity management, focus on clear and manageableaccess rights to company’s ICT resources--- Managing day-to-day team operations, EMEA teams• CloudOps--- Building the team from scratch to support new cloud products--- Designing processes for Kerio cloud operations, including disasterrecovery and business continuity• Technical support--- Design of support processes in order to always fit the changingconditions--- Responsibility for customized technical support delivery in big salesprojects--- Managing multiple teams across the EMEA region

Leading technical support teams in CZ, UK, and Russia, providing 24/7 support for Keriocustomers and partners.--- Initial implementation and leading of 24/7 technical support, follow-the-sunscenario--- Managing multiple support teams across the EMEA region--- Setting goals and KPIs for support engineers

Technical support for CZ and EN speaking customers and partners.--- On-site trainings, presentations for partners--- Escalations support--- Support primarily for English speaking customers