Eduard Poloziuk Email & Phone Number

Warsaw, Pl

Supported multiple projects across various technologies, ensuring smooth operation andhigh client satisfaction.Updated and optimized infrastructure using Terraform scripts and resolved issues withKubernetes environments.Managed and resolved support tickets, implementing improvements based on clientescalations and personal findings.

Kiev, Ukraine

Responsibilities:Incident management including root cause and post-incident analysisProblem managementOptimize logging/alerting/monitoringCreate and update documentation

Kiev, Ukraine

Customer: CreditInfoResponsibilities:Software and hardware problems diagnosis and troubleshooting;Communication with customers;Identification of solutions to resolve the issues quickly as possible;Managing the support both via remote access or without;Defining the root cause of the issue;Collaboration of unresolved issues to internal teams (Infra, Developers, Product Management)Follow-up and delivery of non-code changes (changes of user roles, DB updates, matching interventions, etc.)Providing customer education where needed to fix the product knowledge usage gap.

Kiev Region, Ukraine

Support internal Barclays Capital production services and batches in POINT.BARCLAYS POINT ( Portfolio & Index tool) - ADVANCED ANALYTICS PLATFORM. POINT provides comprehensive solutions for every stage of the investment process. The platform combines the intellectual capital of Barclays' leading research and trading operations with a highly scalable technology solution that supports global institutions, processing tens of thousands of portfolios and millions of unique securities per night.RESPONSIBLE FOR: Investigation on incoming issues: user requests, other Barclays business and infrastructure teams. Changes creating, review, coordination and implementation. Data updates. Monitoring of system state and health. Perform weekend support activities. Daily calls (shift handover from/to other region, team meetings, knowledge transfer). Daily stand up meetings.