Sergey Polyakov Email & Phone Number

Bratislava, Slovakia

WhatsApp Business & Cloud API.Currently, I am serving as Chief Executive Officer to ensure a high level of client care, and provide effective assistance to platform system administrators, IT specialists, and web developers. Through my strong command, I play a vital role in offering cutting-edge solutions for WhatsApp mailing, sales, and WhatsApp support to multiple companies from varied industries. My strong industry knowledge allows me to support customers regarding all facets of business continuity planning, program management, sales planning, and digital promotion.Key Accomplishments:► Coordinated successful WhatsApp integrations with Slack, Zapier, Integromat, Google Dialogflow, Google Sheets, Zoho, Node-Red, Bubble, n8n, Botpress, Bitrix24, Am/RetailCRM, Simla, Omnidesk, Usedesk, and Apix-drive.► Met and exceeded daily performance metrics by syncing data between apps and creating automated workflows.► Optimised business for various products via automated Messenger Marketing based on Conversational AI, Natural Language Processing (NLP), and Chatbot development.► Evaluated customer needs and interests and ensure the best-possible conversational interfaces.► Highlighted attention-lacking areas and executed process improvement plans to streamline workflow.

Tallinn, Harjumaa, Estonia

► Strategy Development and Implementation: - Defined and implemented the company's technical strategy to ensure sustainable growth and innovation. - Managed all aspects of the company's technological architecture and infrastructure.► Leadership and Team Management: - Built and led a highly skilled team of developers and engineers. - Ensured effective collaboration between development, design, and product management teams.► Product Development: - Directed the planning, development, and release of new features and products. - Optimized development processes to ensure high quality and timely product releases.► Innovation and Improvement: - Introduced advanced technologies and tools to enhance product performance and scalability. - Continuously improved and optimized existing solutions to increase the company's competitiveness.► Technical Audits and Quality Assurance: - Conducted regular technical audits to identify and resolve architectural and code issues. - Implemented and enforced quality standards and best practices in development.► Security and Compliance: - Developed and implemented measures to ensure data security and regulatory compliance. - Monitored and managed risks related to information security.► Partnerships and Stakeholder Engagement: - Established and maintained relationships with key partners and technology vendors. - Represented the company's technical capabilities and achievements in meetings with investors and stakeholders.My experience at Pitchbob.io as CTO has been focused on providing technical leadership and innovation, enabling the company to achieve significant success and strengthen its market position.

Moscow, Russian Federation

My entrepreneurial mindset aided me in executing and expanding the idea of developing early childhood learning centers and kindergartens.Key Accomplishments:► Demonstrated optimal leadership and administrative skills while spearheading the management of a network of 5 children's learning centers for ages 2-7 years.► Promoted intellectual development of kids and introduced learning procedures in alignment with each child's requirements.

Moscow, Russian Federation

In this position, I communicated with clients and responded to requests to assess their system and networking issues and suggest applicable solutions per the quality and flexibility of their current systems. Moreover, I estimated project expenses and prepared detailed system budgets and network cost analysis sheets.Key Accomplishments:► Displayed robust IT expertise while designing networking and system models.► Examined applied security protocols and improved system protection by implementing the latest and upgraded network structures and safety features.► Guaranteed optimum performance, scalability, and security of the integrated system by conducting pre-installation testing.► Acted as a subject matter expert and headed training sessions for the development of IT personnel, aiming at fulfilling business needs efficiently and promptly.

Moscow, Russian Federation

I oversaw all endeavors related to the installation, configuration, testing, and maintenance of all operating systems, application software, and management tools to ensure maximum operational efficiency.Key Accomplishments: ► Devised customized scripts to enhance system performance and reduce the need for human efforts for specific operations.► Contributed to activities concerning the development of information and operational support systems.► Commendably delegated all employees to each area to address anticipated technical issues prior to final implementation within a defined timeline.► Used Cisco Technologies to carry out routine operations as per set directives.► Supported external customers by gathering technical needs and grew the operational team to execute assignments related to pre-sales and enterprise architecture.

Moscow, Russian Federation

As a Principal Engineer, I devised and executed tactical action plans to administer technological decisions, architectural design, and development processes by engaging with clients and team members.Key Accomplishments: ► Tracked project performance against estimates and identified operational gaps to bolster efficiency.► Delivered all concepts and recommendations to the functional team.► Detected potential risks and coordinated necessary networking configuration to the system for the protection of the company's assets from the risk of compromise.

Moscow Metropolitan Area

Computer Science

Entrepreneurship/Entrepreneurial Studies

MBA

2000B, School