Key Responsibilities:- Convert applications from potential students into admissions decisions by adhering to departmental protocols and promoting university degree programs.- Provide guidance to students by furnishing comprehensive details on admission prerequisites, academic programs, financial assistance options, housing alternatives, and career prospects.- Address inquiries from potential students, applicants, parents, or advisors regarding admission criteria, application processes, financial aid availability, housing selections, etc.- Serve as a representative of the college during visits to the campus by potential students, school advisors, and community stakeholders, as well as through contact or correspondence with the Admissions Office.- Ensure that accepted students have submitted required deposit payments to their respective schools subsequent to receiving acceptance letters.- Maintain well-organized and up-to-date sales data and activity logs in the CRM system pertaining to potential students.- Engage professionally with prospective customers via telephone calls, emails, teleconferences, and webinars to comprehend their requirements and foster positive business connections.- Develop a comprehensive understanding of the organization's offerings to facilitate the sales process effectively.- Foster and uphold strong relationships with students to encourage them to refer others to the university.- Aid in visa application procedures and review documentation for various study destinations.-By putting students first-By using ethical business practices-Following laws and regulation of different country destination.-By providing timely and accurate information to students

Key Responsibilities:Responding to Customer Inquiries: I was responsible for promptly responding to customer inquiries, whether they are about products, orders, shipping, or any other aspect of the shopping experience on Jumia's platform.Providing Product Information: Assisted customers in finding the right products by providing accurate and detailed information about product specifications, features, pricing, and availability.Resolving Issues and Complaints: Handled customer complaints and issues efficiently and effectively. They aim to resolve problems such as late deliveries, damaged items, or incorrect orders to ensure customer satisfaction.Assisting with Orders and Returns: I guided customers through the ordering process, helped them with placing orders, making payments, and facilitating returns or exchanges when necessary.Offering Technical Support: I provided technical support to customers who encountered difficulties while navigating the website, placing orders, or using Jumia's mobile app.Managing Feedback and Reviews: I monitored customer feedback and reviews to understand customer satisfaction levels and gather insights for improving Jumia's products and services.Upselling and Cross-selling: I also engaged in upselling and cross-selling by recommending related products or promotions to customers based on their preferences and purchase history.Customer Relationship Management : I focused on building positive relationships with customers by providing personalized assistance, addressing their needs and concerns, and ensuring a smooth shopping experience.Monitoring Social Media Channels: I monitored Jumia's social media channels for customer inquiries, complaints, and feedback, and responds promptly to maintain a positive brand image.

Key Responsibilities:Making Outbound Calls: I proactively reached out to potential customers by making outbound calls based on leads provided by the company or generated through marketing campaigns.Pitching Products or Services: I delivered compelling sales pitches to persuade customers to purchase the company's products and services by highlighting the features, benefits, and value proposition of the offerings to generate revenue and close sales.Handling Inbound Calls: In addition to making outbound calls, I also handled inbound calls from customers who are interested in the company's products and services. I provided information, answered questions, and assisted customers in making purchasing decisions.Building Rapport with Customers: I build rapport and established a positive relationship with customers over the phone. Overcoming Objections: I addressed customer objections and concerns effectively to overcome resistance and close sales by listening actively to customers' objections, addressed their concerns, and provided persuasive responses to alleviate doubts and objections.Closing Sales: I closed sales and generated revenue for the company by utilizing effective sales techniques and strategies to guide customers through the purchasing process and secure commitments to buy. Meeting Sales Targets: I worked towards achieving or exceeding sales targets by consistently making sales calls, converting leads into customers, and closing deals.Documenting Sales Activities: Maintained accurate records of sales calls, customer interactions, and sales outcomes in the company's CRM system.

Responsible for accurate inputting and maintaining data.Undertook data entry and coding using management information system.Ensuring record keeping was up to date and accurate.Generating routine reports from MIS to support decision making Assisting in the maintenance and troubleshooting of MIS software, database through liaising with IT support When necessary.Educating end users on how to effectively utilize MIS.Preforming basic data analysis using excels.Ensuring accurate documents