My role as an Airport Operations Specialist and Consistency Team Mentor at United Airlines has honed my expertise in the hospitality industry. With a sharp focus on customer relationship management and problem-solving, our team has effectively enhanced passenger experiences, ensuring policy clarity and efficient application navigation.Through mentorship, we've elevated our operational standards, contributing to the achievement of key performance metrics. Adept in handling complex documentation and coordinating with federal agencies, I leverage my skills to streamline operations, mentor peers, and drive customer satisfaction.
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Hr LiasonHtx Products LlcCypress, Tx, Us
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Team SupervisorUnited Airlines Aug 2024 - PresentHouston, Texas, United StatesIdentifies and anticipates operational, safety, and security concerns. Supervises and performs operations such as FAM, CBP, or TSA concerns. Oversees the Communications Center during certain hours, and resolves problems with airport customers. Supervises, schedules, assigns work, trains, and evaluates operational employees. -
Airport Operations SpecialistUnited Airlines Jun 2023 - Aug 2024Houston, Texas, United StatesProvide clarification on United policy and procedureProvide assistance with navigating various user applicationsMonitor and respond to emails in a timely and efficient mannerComplete Federal Air Marshall (FAM) travelProvide assistance with Customs Border Patrol (CBP) documentation and offload requestPerform manual ACI (automated check in) functions: answer calls from/to stations, fleet hard block flights, process ACI re-accommodations for all equipment swaps, and block inoperative seatsAssist with calculating Denied Boarding Compensation
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Consistency Team MentorUnited Airlines Jul 2022 - Jun 2023Newark, New Jersey, United StatesInteracted with other mentors to implement new ideas and programs. Participated in mentors, and leaders meetings, and attended training activities. Successfully planned and participated in activities with mentees to build relationships. Helped set goals and worked with them to accomplish goals such as TCI metrics, NPS scores and other goals.
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Airport Operation Lead Customer ServiceUnited Airlines Oct 2019 - Jul 2022Houston, Texas, United StatesAssists customers with seat availability, gate announcements about the boarding process, flight status, checking and handling baggage, and managing and initiating the boarding process.Help agents and support/provide Supervisors' reports regarding discrepancies, medical, or any issues regarding the flight.
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Flight AttendantEnvoy Air Aug 2016 - May 2019Irving, Texas, United StatesSupervised and directed other crew members in their duties. Assisted flight attendants in performing in-flight tasks as per company policies and procedures. Mentored and developed various crew members while supporting, motivating, and communicating effectively with all flight attendants. Directed and assisted passengers in emergencies, preparing passengers. The following procedures will prepare the aircraft for landing. Administered first aid to passengers in distress. -
Flight AttendantRepublic Airways Nov 2014 - Jul 2016Indianapolis, Indiana, United StatesRoutinely inspect cabin emergency equipment for compliance with minimum safety requirements. Participate in regular crew briefings prior to each flight (or more often, as needed). Regarding flight duration, adverse weather, and/or traffic delays, Front-line marketing of airline products and services.
Poly Dan S. Education Details
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Public Administration And Social Service Professions -
3.80
Frequently Asked Questions about Poly Dan S.
What company does Poly Dan S. work for?
Poly Dan S. works for Htx Products Llc
What is Poly Dan S.'s role at the current company?
Poly Dan S.'s current role is HR Liason.
What schools did Poly Dan S. attend?
Poly Dan S. attended Claremont Lincoln University, Claremont Lincoln University, Devry University.
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