Dmitrii Glotov Email & Phone Number

Naucalpan De Juárez, Méx., Mx

Naucalpan De Juárez, México, Mexico

•Providing detailed account walkthroughs and assisting new customers with implementation;•Communicating account setup requirements and expectations with customers and key stakeholders;•Educating customers on TaxDome capabilities, and best practices to simplify adoption and align expectations;•Recording customer implementation needs, requests, and questions and communicating such to the wider team;•Collaborating with the sales, customer success, operations, and customer care teams•Leveraging feedback for continuous improvement to the onboarding process;•Establishing strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.

Ciudad Madero, Tamaulipas, Mexico

• Providing technical support via chat, video calls and email and troubleshooting issues;• Presenting the company's products via Zoom and finding the best solutions for different use cases;• Working with invoices, sales quotations and payments;• Communicating with partners;• Helping with marketing tasks and website content.

Ciudad Madero, Tamaulipas, Mexico

• Answered questions from clients in chat rooms and social networks;• Escalated customer requests to other teams, creating and following up on the issues;• Helped launch a new marketing campaign in Germany by providing language support;• Built and maintained relationships with new and ongoing international clients; • Sold the company's courses via phone calls and chat rooms (in German, English and Russian).Achievements: The international department has shown significant growth compared to the previous launches in the German market with a 10% higher conversion rate.

Moscow, Russia

• Provided a safe, comfortable environment within the boarding house;• Showed non-intrusive interest in all aspects of student’s school life; • Managed a group of 4 junior employees ensuring effective teamwork;• Organized weekend activities for full boarders.Achievements: Was promoted to a senior position within the first 6 months of the academic year.

Moscow, Russia

• Trained and managed exam day staff (invigilators and ushers);• Built and maintained relationships with partners (B2B-focused);• Planned and supervised remote exam sessions of up to 300 candidates;• Ensured a high level of Customer Service & Compliance with EF and Cambridge Assessment English;• Registered candidates for appropriate examinations and met deadlines for materials order;• Dealt with paperwork (contracts, additional agreements, bills), and provided administrative support;• Promoted Cambridge English Language Assessment examinations in Moscow.Achievements: Assisted in increasing the number of external partners from 36 to 74 within two years in the project. Successfully passed an inspection from Cambridge Assessment English and showed excellent compliance with the standards of the exam day organization.

Moscow, Russia

• Presented educational programs and teaching methods of the school;• Selected educational courses according to the needs of the client;• Implemented individual sales plans, maintained customer history in the CRM system;• Acquainted clients with the language center;• Developed a positive learning environment for students and ensured positive outcomes for all new students;• Provided ongoing support to educational team and participated in marketing activities;• Maintained and managed records, reports and documentation (contracts, bills, etc.).Achievements:Gained monthly implementation of the plan for new students by 123% and for Income by 156% Showed the 3rd best result among all course consultants of EF for the average number of new students per month.

Vienna, Austria

• Trained adults and children on a one-to-one basis;• Used modern and dynamic teaching approaches which allow students to communicate easily in English;• Prepared students for reports at conferences and abroad trips.

Moscow, Russia

• Planned, prepared and delivered adult group lessons;• Assessed and continuously monitored student progress.Achievements:Managed to instil a tangible team spirit within the team and on average 80% of students would joinnext educational levels.

Exchange Semester, German Studies

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management