Since 2020, I have been selling digital products on Shopee Philippines, which has provided me with an additional source of income while honing my entrepreneurship skills.In November 2022 I joined JPCRON Corp, a.k.a. WOWFare Philippines, a travel agency. My current role involves utilizing GDS platforms such as Sabre, Amadeus, and Travelport. As a trainer I also utilize CRM and LMS platforms such as iSpring and Confluence to effectively deliver topics to the trainees and current employees.
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Customer Experience TrainerWowfare PhilippinesBulacan, Ph
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Customer Experience TrainerWowfare Philippines Aug 2023 - PresentTaguigIn my current role, I conduct training sessions for new Customer Experience trainees and provide ongoing support through post-training sessions for existing CX agents. Additionally, I actively contribute to the development of training materials by leveraging tools such as iSpring, Moodle, and Google Workspace. -
Subject Matter ExpertWowfare Philippines Dec 2022 - Aug 2023Taguig, National Capital Region, PhilippinesI worked as an SME of Customer Experience team of a travel agency specializing in selling airline tickets and hotel reservations with the use of the Global Distribution System (Sabre, Amadeus, Worldspan, Galileo, Apollo)
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Customer Experience SpecialistWowfare Philippines Oct 2022 - Dec 2022Taguig, National Capital Region, PhilippinesAs a customer experience specialist, I am assisting customers to make any changes, ancillary product purchase (seats, meals, insurance) or cancellations of their tickets purchased through Wowfare.
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SellerShopee Mar 2020 - PresentPhilippinesI am a seller of digital products on Shopee PH with over 18,000 items sold and an overall shop rating of 7,000+. As the sole person managing the shop, I handle various roles, including customer service representative, technical support, marketing (ads), promotions (via Shopee ads & Facebook Business), and financial management. -
Human Resources InternJpcron Corp Dec 2022 - Feb 2023Taguig, National Capital Region, Philippines
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Clinical Psychology InternVilla Herzon Mental Health Center Aug 2022 - Oct 2022Antipolo, Calabarzon, Philippines
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Assistant Graphics ArtistAp Cargo May 2019 - Aug 2019Pasay, National Capital Region, PhilippinesAssisting with design, development and implementation of the graphic and layout for cargo trucks and infographics for company’s social media page. -
Data EncoderAp Cargo May 2018 - Aug 2018Pasay, National Capital Region, PhilippinesEncoding waybill numbers in the system of AP Cargo and Avon Inc.
Rogie Ponce Education Details
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Psychology
Frequently Asked Questions about Rogie Ponce
What company does Rogie Ponce work for?
Rogie Ponce works for Wowfare Philippines
What is Rogie Ponce's role at the current company?
Rogie Ponce's current role is Customer Experience Trainer.
What schools did Rogie Ponce attend?
Rogie Ponce attended National University (Ph).
Who are Rogie Ponce's colleagues?
Rogie Ponce's colleagues are Irene L, Romagin Venus Tilos, Yolanda Daz, Fienah Matining, Chukwuemeka Iwundu, Дима Чебан, Marina Certan.
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