Rogie Ponce Email & Phone Number

Bulacan, PH

Taguig

In my current role, I conduct training sessions for new Customer Experience trainees and provide ongoing support through post-training sessions for existing CX agents. Additionally, I actively contribute to the development of training materials by leveraging tools such as iSpring, Moodle, and Google Workspace.

Taguig, National Capital Region, Philippines

I worked as an SME of Customer Experience team of a travel agency specializing in selling airline tickets and hotel reservations with the use of the Global Distribution System (Sabre, Amadeus, Worldspan, Galileo, Apollo)

Taguig, National Capital Region, Philippines

As a customer experience specialist, I am assisting customers to make any changes, ancillary product purchase (seats, meals, insurance) or cancellations of their tickets purchased through Wowfare.

Philippines

I am a seller of digital products on Shopee PH with over 18,000 items sold and an overall shop rating of 7,000+. As the sole person managing the shop, I handle various roles, including customer service representative, technical support, marketing (ads), promotions (via Shopee ads & Facebook Business), and financial management.

Taguig, National Capital Region, Philippines

Antipolo, Calabarzon, Philippines

Pasay, National Capital Region, Philippines

Assisting with design, development and implementation of the graphic and layout for cargo trucks and infographics for company’s social media page.

Pasay, National Capital Region, Philippines

Encoding waybill numbers in the system of AP Cargo and Avon Inc.