As a Technical Support Specialist at NDA, I provide exceptional customer service and problem-solving skills, handling chat and email interactions with finesse and professionalism. I strive to transform dissatisfied clients into satisfied ones by efficiently gathering and relaying crucial information about product malfunctions or unexpected behavior, and ensuring swift resolution by directing relevant tickets to the appropriate departments.With a Master's degree in Dentistry from Odessa National Medical University, I have a strong background in medical and health sciences, which enables me to understand and communicate complex technical concepts and terminology. Additionally, I have a passion for robotics and programming, which drives me to enhance tools and processes for the benefit of my team's productivity and security. I have spearheaded the design and implementation of several automation tools using various APIs and programming languages, including Google, Slack, Jira, Telegram, HTML, CSS, JavaScript, TypeScript, C#, C++, and Arduino. These projects have not only expanded my proficiency and expertise, but also demonstrated my creativity and initiative.While I’ve gained experience working with diverse technologies and environments, my current focus is on JavaScript Fullstack development, particularly using React and Node.js to build effective web solutions.