I have over three years of experience in building and strengthening Support departments, with a proven track record at both Benevity and Kahoot. At Benevity, I served as the first point of contact for enterprise-level clients, providing technical assistance and ensuring seamless integration of the company’s software for over 80 clients. I played a pivotal role in streamlining support processes, developing a knowledge base in Zendesk, and collaborating closely with Product and Engineering teams to implement a new bug reporting and prioritization strategy. My approach is hands-on, focusing on fostering collaboration, driving projects to completion, and offering proactive insights to enhance client outcomes. I have also led the hiring, training, and mentoring of support team members, ensuring that team goals and deadlines are consistently met. Currently, at Kahoot, I continue to excel in dynamic environments, working cross-functionally to deliver exceptional support and contribute to product development.