• Practicing professional judgment and initiative while working within Compass Group’s Mission, Vision and Strategic Directions • Being a liaison with nursing team, patients, and dietitians in the provision of quality nutritional care• Proficiently using dietary software programs, such as CBORD and RS Choice, to manage patient profiles• Using Dining on Call, an innovative approach to on-demand meal delivery to patients at BC Children’s and Women’s Hospital, while checking diet acceptance and suitability • Co-coordinating food production, meal preparation and ensuring all staff maintains the standards for quality and service at all times• Establishing therapeutic menus based on individual care plans and modify them to ensure adequate choice to meet patient needs• Completing data entry and generating food production sheets, nourishment, eternal labels and process patient meal tickets• Ensuring clinical documentations on the patient's file of the interventions are implemented • Calculating patient volumes for formulas and entering the data correctly into CBORD Performing clerical duties and assists with planning and executing special assignments & follow- up

• Being a health and safety management representative in JHSC, inspecting workplace and hosting safety committee meetings with staff representatives • Implement and control a Food Safety Plan that incorporates all Quality Assurance measures including HACCP, WHMIS, and WCB regulations• comply with the Company Audit procedures and schedule• Manage the staff and day to day operation to ensure all contractual service levels are met and maintained in all aspects of the Food, Housekeeping, Laundry and Maintenance services• Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner• Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline• Maintain appropriate budgetary, cost and inventory controls• Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery• Working with the Recreation department, to develop and assist in the implementation of special events• Facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families• Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits• Conduct menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks • Participating in monthly resident council and committees for communication and feedbacks

• Managing food services for senior residents in an extended care setting • Monitoring staff to ensure proper procedures are followed per company quality standards• Ensuring day-to-day operation runs smoothly and patient quality is not compromised • Being a health and safety management representative in JHSC, inspecting workplace and hosting safety committee meetings with staff representatives • Collaborating with facility leaders to implement projects to ameliorate current practices• Initiating projects and following through, giving clear directions • Encouraging staff to identifying hazards in the workplace and reporting near-misses • Developing and delivering training material with entire team • Updating SOP’s and safe equipment usage • Organizing special events to engage residents, food services team, and health care team• Working independently with prioritized goals to meet expectations and deadlines• Dealing with WCB cases and following through with the injured employee • Gathering residents’ feedbacks and giving suggestions to cook to improve satisfaction

• Assuring quality in all items by checking consistency and taste• Conducting tray accuracy audits daily to enhance patient safety• Developing a new job routine for a pilot position liaising between dietitians and diet office• Managing the monthly company communication board sharing patient feedback and events• Hosting the annual employee forum successfully with staff participation and recognition • Resolving patient complaints effectively before escalating to other departments• Entering in selective menus sent out daily to patients on less restrictive diets• Processing faxes and special requests accurately into Computrition• Supervising groups of over 50 unionized employees on a regular basis• Prioritizing tasks to effectively run a shift during times of staffing shortage• Participating in daily scheduling with other supervisors • Applying progressive disciplinary actions as necessary • Assisting managers in training new management members

• Dedicated to deliver the Starbucks Coffee Experience to each customer • Dealt with challenging customers diligently to enhance company values• Trained new employees according to company procedures to ensure proper knowledge • Supported Store Manager in the hiring process to add to the growing team• Updated team members of new beverage recipes during seasonal events

• Performed banking tasks as per customer request with high efficacy and efficiency• Demonstrated knowledge capabilities through providing professional advices• Handled sensitive and private information professionally • Motivated to provide exceptional customer experience to visitor of various ethnicity• Supported and participated in community events of local charities • Excelled in meeting quarterly suggested selling goals for the branch’s financial success • Represented company as the first point of contact, conveyed info in person and via phone