Associate Business Analyst with expertise in analyzing requirements for process automation, creating comprehensive requirement documentation, and ensuring successful solution implementation. Responsibilities include cross-functional collaboration, risk management in automation projects, and automating reports to improve visibility. Experienced in developing automated ticket response and closure solutions, integrating of WhatsApp and Chatbot, and contributing to UI interface development projects. Additionally, conduct time and motion studies to identify inefficiencies, analyze data patterns, and address current challenges through continuous improvement initiatives.