Pooja Agarwal work email
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Pooja Agarwal personal email
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Pooja Agarwal phone numbers
Two-time COO, for $50M+ companies, focused on building & growing customer-centric businesses. 15+ years of experience leading physical & business operations and large-scale teams. Industry experience has encompassed retail, education & technology.
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PresidentOctaveNew York, Ny, Us -
Chief Operating OfficerOctave Aug 2023 - PresentSan Francisco, Ca, Us -
Chief Operating OfficerFlatiron School Jun 2020 - Dec 2022New York, New York, UsExecutive owner for the entire student experience servicing over 5K students and leading 250+ employees• Large Scale Team Management: Led a team of 250+ employees across instruction, career coaching, operations, community, and employer partnerships with a deep focus on performance management• Business Model Pivot: Partnered with the executive team to pivot the Flatiron School business model from being majority B2C revenue to split B2C and B2B revenue• Company-wide Employee Engagement: Developed employee engagement & communication strategy to drive higher team retention -
Chief Operating OfficerBirchbox Mar 2019 - Jun 2020New York, New York, UsResponsible for operations and P&L of all non-core revenue for $100M+ business• Funding Optionality: Partnered with the CEO, CFO and board through multiple deal processes including potential full acquisitions, mergers and equity funding• Company Restructuring: Planned and executed full company financial and operational restructuring resulting in a planned 50% reduction in OPEX and a path to positive EBITDA within 6 months• Offline Retail Launch: Pioneered Birchbox’s first scaled retail partnership with WBA including 11 store- in-store experiences, 500 mini store formats and branded digital category on walgreens.comOrganizational Leadership and Management: Led resource allocation, metric/KPI management and operational execution for full US team -
Gm Of Birchboxman/Birchbox GroomingBirchbox Jun 2016 - Mar 2019New York, New York, UsLed Birchbox Grooming vertical, accounting for 10+% of US Revenue• Business Strategy: Sized the addressable grooming market and developed a year-long iterative testing plan in order to determine the company’s long-term grooming strategy• New Product Launch: Introduced new subscription product to market which ultimately drove majority revenue for the grooming business• P&L Ownership: Responsible for top line revenue and all costs including performance marketing spend/efficiency, inventory liability and discount rates -
Vice President, OperationsBirchbox Mar 2016 - Mar 2019New York, New York, UsLaunched, scaled and managed full operations organization with an annual budget of over $40M• Operations Strategy: Set strategic direction for operations including resourcing, systems and capacity to support hyper growth and profitability in ecommerce, subscription and brick and mortar retail• P&L Savings: Responsible for over $20M annual savings through process optimization, resource allocation, contract negotiations and efficiency scaling• Team Management: Led all operations from close of purchase order to the time an item reaches our customer; teams include Supply Chain/Procurement, Logistics, Web Prod and Subscription Operations -
Director, OperationsBirchbox Dec 2014 - Feb 2016New York, New York, Us•Lead all of operations from once the PO is signed off on by merchants to the time it reaches our customer. Teams include: Supply Chain, Logistics, Web Production and Subscription Operations. •Set strategic direction for the operations function and ensure execution to improve customer experience while driving down cost•Own full operations P&L including headcount count, fulfillment and transportation spend•Act as the voice of operations for all cross functional initiatives (determine feasibility and impact to margin for all projects)•Build, track and maintain all operations KPIs -
Director, Business Process StrategyGilt Groupe Sep 2013 - Nov 2014Boston, Massachusetts, UsDeveloped and executed 10 company-wide strategic initiatives saving millions of dollars in operating expenses in 2014• Process Redesign: Streamlined cross-functional internal sale production process; increased sellable inventory by 20% and improved operating productivity by 20% through optimizing timelines and throughput• Organization Restructuring: Centralized forecasting, compliance & workforce planning across Distribution, Creative and CS; built new operations team driving annual HC savings and improved output quality • Business Strategy: Led strategic site redesign from recognizable to unrecognizable models through competitive benchmarking and creative partnership; optimized customer experience while driving annual savings -
Director, Creative OperationsGilt Groupe Jul 2012 - Sep 2013Boston, Massachusetts, UsHired and managed a team of 35 to create and execute over 5,000 high-end fashion shoots annually• Budget Optimization: Managed and allocated tens of millions annual budget; drove 10% annual cost savings through strategic outsourcing and finding efficiencies by optimizing production calendars and staffing• Creative Production: Led team to schedule, staff, cast and produce photo shoots for all creative used on flash-sale website; images help to drive hundreds of millions of dollars of revenue each year • Inventory Management: Directed process and staff to prep and manage inventory movement of over 5,000 products weekly; optimized and reduced error rates to 1% -
Sales Operations Senior ManagerGilt Groupe Jan 2012 - Jul 2012Boston, Massachusetts, UsSupervised and led team of six to produce 6,000 yearly sales, driving ~$500M of revenue across six e-commerce sites• New Business Launch: Managed operational and creative launch for three new businesses (Gilt Taste, Park & Bond, Gilt Home redesign) and completed successful on-time launch • Site Production Management: Ensured timely, complete and error-free launches for 25 flash sales a day by leading pre-sale process to create company-wide workflow and timelines, resulting in 100% on-time success rate• Creative & Distribution Planning: Coordinated with creative, merchandising, distribution and marketing teams to plan, schedule and execute over 100 photo shoots and 500 receipts a week• Operational efficiencies: Led process of developing six internal technology tools to drive operational efficiencies via increased transparency and accountability -
Sales Operations ManagerGilt Groupe Dec 2010 - Dec 2011Boston, Massachusetts, Us -
Sales Operations CoordinatorGilt Groupe Aug 2009 - Jul 2010Boston, Massachusetts, UsPlanned and executed logistics of over 100 weekly sales, via coordination across multiple teams and functions• Creative Planning: Coordinated with creative, merchandising, and marketing teams to plan, schedule and execute over 100 photo shoots a week• Distribution Planning: Liaised with distribution team to plan receipts, ensuring product availability at sale start -
Merchandise Product CoordinatorGilt Groupe Nov 2008 - Jul 2009Boston, Massachusetts, UsCreated role to liaise between teams, drove operational efficiencies and reduced customer complaints• Inventory Reconciliation Operations: Designed and implemented process to reduce speed to resolution for vendor compliance issues, reducing customer complaints and driving operational efficiencies• Sales Merchandising: Merchandised online sales weekly, including promotion of cross-selling opportunities -
Sales & Merchandising And Accessories Product Development InternPuma May 2007 - Jul 2007Herzogenaurach, DeSupported PNA Accessories team as sole intern during 2008-2009 development and planning cycle• Product Design: Designed Spring line of 15+ hats to be sold nationwide, sell-in of styles continues today• Business Planning: Conducted market research to forecast headwear trends to include in 5-year business plan
Pooja Agarwal Skills
Pooja Agarwal Education Details
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Nyu Stern School Of BusinessMaster Of Business Administration - Mba -
University Of MichiganEconomics And Anthropology
Frequently Asked Questions about Pooja Agarwal
What company does Pooja Agarwal work for?
Pooja Agarwal works for Octave
What is Pooja Agarwal's role at the current company?
Pooja Agarwal's current role is President.
What is Pooja Agarwal's email address?
Pooja Agarwal's email address is pa****@****ilt.com
What is Pooja Agarwal's direct phone number?
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What schools did Pooja Agarwal attend?
Pooja Agarwal attended Nyu Stern School Of Business, University Of Michigan.
What skills is Pooja Agarwal known for?
Pooja Agarwal has skills like E Commerce, Merchandising, Retail, Management, Leadership, Market Research, Sales Operations, Fashion, Product Development, Strategic Planning, Sales, Inventory Management.
Who are Pooja Agarwal's colleagues?
Pooja Agarwal's colleagues are Nicole Varner, Lcsw, Klara C., Tj Mocci, Lmft, Ceds-S, Gabriel Lowe, Ph.d., Jordan S., Dakota Christopher, Samantha Sampath-Reynolds.
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