Process Associate (Credit cards and Auto loans)As a Debt Recovery Agent, a crucial role in the financial health of our organization by managing the recovery of outstanding debts. This position requires a skilled professional who is adept at communication, negotiation, and possesses a thorough understanding of debt recovery processes Key Functions and Objectives:Contacting Debtors: Initiate communication with debtors through various channels such as phone calls, emails, and letters.Establish and maintain a professional and respectful approach while discussing outstanding debts.Negotiation: Negotiate payment plans and settlement agreements with debtors to facilitate the resolution of outstanding balances.Exercise effective communication and persuasion skills to encourage timely debt repayment.Documentation and Record Keeping:Maintain accurate and detailed records of all communication and negotiations with debtors.Update internal systems with the latest information on payment arrangements and settlements.Compliance: Ensure compliance with all relevant laws and regulations governing debt collection practices. Stay informed about changes in legislation that may impact debt recovery processes.Reporting: Generate regular reports on the status of debt recovery efforts, including successful collections, challenges faced, and potential risks.Collaboration: Collaborate with internal departments, legal teams, and external agencies as needed to facilitate the debt recovery process.