Pooja Chand Email & Phone Number

Gurugram, India

 Responsible for the prevention and detection of potential fraud across all payment channels by reviewingcustomers’ accounts. Monitor Credit card fraud alerts daily and take necessary action to protect customers and the bank. Identify fraud patterns through the monitoring of high-risk countries and merchants. Contribute to the creation of fraud rules by providing analytical data to support decisions. Responsible for reconciling Credit card fraud disputes claims with the Master Fraud Transactions. Provide support to the Operational and Business units of the organization on fraud related matters. Responsible for maintaining knowledge of fraud situation in the industry. Report risk information and findings to the immediate supervisor in a timely manner

New Delhi, Delhi, India

one of the reputed and renowned organizations for Medical and Engineering preparation, my role was Admission counselor where i was taking care of the students Admission process by handling the queries related to student Admission.

India

Counsel students regarding educational issues such as course and program selection, timetables andscheduling, school adjustment, attendance problems and study skillsManaged a high volume of Student inquiries via phone, email, and live chat. Listening to students'concerns and helping them find solutions and set goals.Counseling individuals and groups as required.Providing career guidance and helping students with admissions, financial aid, and enrollmentMaintaining student records and tracking student progressionAttending and organizing events and workshops related to student development.

India

 Learn to identify customer needs or desires to recommend the appropriate product or service. Learn the software systems used by the company to be able to communicate effectively with incominginquiries. Provide feedback to other departments to help improve sales, marketing, and business processes.Assisted customers in product selection and provided detailed information on features and specifications. Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction. Collaborated with team members to improve overall service quality and efficiency.

Postgraduate Degree, Financial Planning And Services

I am currently pursuing a Postgraduate Diploma in Financial Planning at Humber College, where I am gaining specialized knowledge.

Postgraduate Degree, Global Business Management

I completed my Postgraduate Diploma in Global Business Management, which provided me with a comprehensive understanding of international.

Bachelor Of Commerce - Bcom, Accounting And Finance