Pooja Chiplunkar Email & Phone Number

United Arab Emirates

Toronto, Ontario, Canada

Conduct / Facilitate Safety and emergency trainings (theory and practical drills) for Flight attendants and perform checks onboard to assess crew performance is up to company standards.

Regularly conduct Yoga/ Mat Pilates/ Meditation/ Breathwork classes. I would describe my teaching style as accessible , spacious and wholesome.I believe in empowering each participants to find peace and ease in their practice and that I am there to guide and encourage them to show up for practice, cultivate a sense of curiosity and wonder and approach each practice with the mind of a beginner.I also constantly keep updating my knowledge through courses & reading in order to be able to help participants achieve their goals.

Abu Dhabi, United Arab Emirates

- Ensuring guest satisfaction in relation to quality, presentation and timeliness of food and beverage service delivery on board.- Monitor pre- and post-flight catering activities.- Develop and implement measures to ensure that the product design and delivery matches the level of Etihad Standards communicated, promised and expected by guests in all guest travel classes every time.- Experience and knowledge of all beverages and cocktails offered onboard. - Ensure that all beverages and food items are delivered and presented according to Etihad service standards.- Supporting crew when guests need specific information about food/beverages. Monitor guest satisfaction with beverages and meals and obtain feedback on guest satisfaction with regards to catering overall.- Lead and monitor the business class crew team and provide necessary feedback and coaching.- In-charge of Duty free sales in Premium zones.

Mauritius

Rotation in all Food and Beverage outlets including room service and stewarding :- Service of breakfast buffet, lunch & dinner- Opening & Closing of the restaurant (including daily reports & accounting)- Assisting in other departments whenever needed- Understanding of Stewarding department & back of house organisation for the Food & Beverage Division.- Daily Stewarding duties- Preparation for banqueting events- Set up and breakdown for breakfast and banqueting events- Overnight handling of the Division- Manning on a daily basis- Fuller understand of the F&B Division as a wholeSet up the Experience Assistant program and was one of the first two Experience Assistants of the Resort. The role of an EA included the following:-Coordinates and liaises with various departments to ensure the resort provides highest level guest experiences-Personally inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience-Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess-Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information,-Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company-Keeps management informed of guest and staff related incidents; represents senior management in their absence-Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings-Screens next day movements for special instructions to various departments-Ensures pending follow up action is communicated to the next shift-Coordinate the day to day operations of the Guest Experience Programme; ensure the Angel of the Day, VIP / applicable guest recognition programmes are fully adhered to and running smoothly within the Hotel.

Access Bars Practitioner

16 Hours Sound Bath And Acoustic And Vibrational Massage

Ayurveda Certification For Yoga Teachers

200 Hours Ytt, Yoga Teacher Training/Yoga Therapy

Bachelor Of Science, Hospitality And Hotel Administration

Certification In Fitness Nutrition, Health And Physical Education/Fitness

Level 3 Wines And Spirits, Distinction

Level 2 Wines And Spirits, Passed With Distinction 100%