Pooja D. Email & Phone Number

Canada

Halifax, Nova Scotia, Canada

At Office Interiors it’s our mission to help you create a more productive work environment. From ergonomic office furniture and moveable walls to office technology like multifunction printers (MFPs/copiers), hosted phone systems and cloud software like M365, if your team needs it, we have it. We strive to provide our customers with the best experience available in Atlantic Canada, so we survey them after every order, installation or service call and ask a 3rd party to calculate the results. After thousands of responses, our 3rd party verified Net Promoter Score (NPS) is +87 on a scale ranging from -100 to +100. The average company in North America scores just 30.My job responsibilities are-- Working closely and pro-actively with the furniture sales team to ensure all furniture orders are input in a timely and accurate manner- Monitoring and maintaining open furniture order statuses with up-to-date information- Responding to customer requests and questions regarding service, products, and account information- Collaborating with the sales team to respond to any customer concerns- Working with Sales and Operations to ensure furniture orders are scheduled for installation to meet customer expectations and all invoicing and purchase orders are processed in a timely and accurate manner.

Halifax, Nova Scotia, Canada

– Resolved customer issues and answered questions regarding United States Tennis Association (USTA)– Handled queries regarding the services offered by the USTA via email, chat and incoming and outgoing calls– Helped customers troubleshoot account related issues such as log in issues, league and tournament registration, purchasing memberships, refunds and linking multiple accounts– Worked with tournament directors and organization administrators using the serve-tennis platform to solve issues relate to the organization of tennis tournaments and programs– Responsible for escalation of tickets related to serve-tennis technical issues– Handled customer inquiries regarding their rankings, points from tournaments and leagues

College Diploma, Business/Commerce, General

High School Diploma, Business/Commerce, General