Product Manager
🤖 Modern Experience & Product Insights (March 2023 - February 2024):Contributed to enhancements for Joule, a chatbot in SAP S/4HANA Cloud, leveraging GPT4. Collaborated with SAP consultants, product managers, and customers to ideate new use cases for SAP Build Process Automation (SBPA). Assisted in managing integration between SAP S/4HANA Cloud and SBPA, refining user personas, UX mockups, and journeys. Gathered customer feedback to enhance user experience and identify automation opportunities. Analyzed SBPA usage data for insights into success metrics and trends.⚙️ Innovation Frontrunner Team (June 2022 - March 2023):Conducted market research to compare competing ERP systems, creating a comprehensive competitive analysis and POV document. Ensured seamless onboarding for customers by testing and resolving scope-related issues. Analyzed SBPA bot usage trends to prioritize marketing and promotional efforts and identify bots for potential deprecation. Improved business-user comprehension and usability by updating SBPA Bot Store Documentation. Worked to stabilize UI-based automations within SBPA.