Pooja Gopal Email and Phone Number

As a Team Lead, I oversee a dynamic team of 10 Incident Managers spanning across India and Bucharest. In this role, I am responsible for managing the day-to-day operations and performance of the team, ensuring efficient incident resolution and adherence to service level agreements. My position provides me with invaluable global and cultural experience, as I collaborate with clients from diverse backgrounds and locations worldwide.

As an Incident Manager from September 2019 to June 2023, I spearheaded the swift resolution of critical client issues, ensuring minimal disruption to operations. With a focus on customer satisfaction, I took full ownership of incidents, collaborating closely with stakeholders to devise effective solutions. Skilled in handling escalations and prioritizing tasks, I maintained clear communication channels throughout the resolution process. My proactive approach and commitment to continuous improvement contributed to streamlined operations and enhanced client relationships.

Diligent and results-driven Application & Access Management Analyst with a proven track record of efficiently managing access for over 40 applications for end clients at Accenture.