Pooja Jadeja Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Nunawading, Victoria, Australia

Melbourne, Australia

Glen Waverley, Victoria

• Manage and supervise a team of service team members• Performing administrative tasks along with serving customers in a busy environment• Trained and coached team members to deliver a high standard of customer service.• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments• Addressing customer issues and provide service support to customers and resolve their issues/concerns to attain a high degree of customer satisfaction and enhance retention.• Responding promptly to customer enquiries in person or via telephone – always in a professional & efficient manner.• Understanding products and services and effectively communicate it to the customers.• Handling adverse customer service situations with calmness and patience• Effectively handling consumer complaints and resolving conflicts• Participated in customer service trainings.• Promoting the company’s products and services to customers.• Using the in-house system to record necessary information and instigate actions as required• Discuss possible improvements in relation to the products and services offered by the company with the management

Mumbai Area, India

• Managing the end to end recruitment process for entry and middle levels.• Handling the recruitment process, short listing candidates from job portals and professional networking websites.• Conducting initial screening via telephonic interview and personal interviews in person. • Creating and online advertising of new positions.• Screening applicants, interviewing with line managers, conducting reference checks, preparing offer letters, maintaining candidate MIS, preparing and publishing weekly recruitment dashboard reports for management.• Inducting new staff, preparing induction packs, sending welcome email (internally and externally) and updating the HRIS and payroll systems.• Liaising with managers and staff by phone and email to resolve queries and advise on HR processes.• Handling internal transfers, confirmations, relocations, exits processing and exit interviews.• Advising Payroll on incentive figures and salaries, leave entitlements• Implementing OH&S measures, preparing HR reports and participating in HR audits.• Coordinating the two-cycle annual performance management process.• Implemented monthly learning and development programs within the training budgets and annual KPIs

Melbourne, Australia

Melbourne, Australia

Collecting, analyzing and reporting data as well as assisting the lecturer in Research project based on Knowledge Management and amateur knowledge versus experts knowledgeResearched blogs and the opinion of the general public in relation to the topic of researchPreparing tables and recording blog data entry details and analyzing comments of the bloggersCategorizing the data according to the given set of opinions as expressed and researched by the Professor Generating reports and providing feedback to the Professor on regular intervals

Mba, Human Resources Management/Personnel Administration, General

Bachelor Of Commerce - Bcom, Accounting

Certificate Iv In Occupational Health & Safety, Occupational Safety And Health Technology/Technician

Bachelor Of Laws - Llb, Law