Pooja James Email & Phone Number

I am a finance professional with a Master’s in Banking and Finance and a Bachelor’s in Commerce, backed by diverse experience in financial management, credit assessment, operations, and customer service. I thrive on solving complex challenges, driving business growth, and collaborating with teams to deliver impactful results. At ANZ Bank, I developed expertise in credit assessment, compliance, and risk management, maintaining a 100% Quality Control (QC) rate and earning a Kudos award for exceptional performance. Currently, as a Finance Administrator at Australian Venue Company, I manage key financial processes such as bank reconciliations, cash variance analysis, and payment processing, ensuring accuracy and efficiency across multiple entities. In previous roles, I’ve showcased adaptability and leadership: - As a Customer Service Officer, I managed OSHC finances for 20,000+ families, administered childcare subsidies, and maintained databases with precision, enhancing customer satisfaction through clear communication and responsiveness. - As an Office Manager at Dandenong Timber and Hardware, I streamlined operations, optimized procurement, and led an administrative team to deliver cost-effective and efficient results. - In strategic roles, I implemented revenue growth strategies, conducted market research, developed pricing models, and led the successful launch of multiple products. **Core Skills and Expertise**: - Financial management, including budgeting, forecasting, and variance analysis. - Risk assessment and compliance, with strong knowledge of NCCP, AML/KYC, and Privacy Act regulations. - Operations and team leadership, driving process improvements and cross-functional collaboration. - Customer engagement, ensuring transparent communication and tailored solutions. - Technical proficiency in QuickBooks, H&L, Microsoft Excel, and database systems. I am passionate about leveraging my skills to solve financial challenges and deliver value to organizations. I seek opportunities to learn, grow, and contribute to impactful projects alongside dynamic teams. Let’s connect to discuss how I can support your organization’s goals!