• To plan, organize and carry out internal controls functions effectively.• Prepare Weekly, Monthly flash reports and LIB data with accuracy and timeliness.• Perform surprise checks on suspense accounts and PDC warehousing on a monthly basis and highlight the discrepancies to Management.• To conduct any reviews or tasks requested by Management and actively participate in the development of Internal Control policies • Monitor and provide advice to management to minimize risk resulting from poor internal controls.• Identify areas of financial and administrative strengths and weaknesses and perform ad-hoc duties.• Update the training tracker and ensure that all mandatory trainings are performed by all staff• Do ledger balancing and region balancing of HUB & IFAI on daily basis• Monthly submit the utilization reports of UAE and regions to all Business Development Managers• Assist Business Risk Information Officer (BIRO) in performing BIRO duties• Organize team events and outings

• Ensure payments are made in accordance with customer mandates and procedures in a timely manner. • Provide expertise claims support by reviewing , researching, investigating , negotiating and resolving all types of claims as well as recovery and resolution for personal and corporate customers.• Coordinating with other financial institutions regarding payments investigations through SWIFT messages, mails and telephone calls.• Maintaining MIS of Investigations• Ensure efficient paper flow in the department and that no backlog evolves.• Allocate incoming post from front office/ other banks to the backend • Ensure that all queries are logged on GPI(Group payment Investigation system) and are resolved on time.• Reduce operational costs and increase productivity • Improve service quality and customer satisfaction across every channel• Reduce operational risk across from all types of transaction exceptions• Ensure closure of tasks within prescribed SLAs as per audit requirement.• Identify and manage complex or disputed issues which may have major impact • Call up customers/other banking institutions for recovery, if bank error.• Resolve and guide the team(Back end) in complex issues• Perform reconciliation of entries on transitory accounts.

• Prepare MI of previous day’s activities• Route messages to concerned team as per message type –MT799, MT300, MT499, etc…• Receive and distribute message to respective departments within SLA for their action• Notify concern team about the rejected and cancelled messages• Perform repair on TT’s stuck in correct queue.• Execute compliance checks on drafts and cheques.• Ensure all mails are attended and action the same day• Download Central Bank statements and sent to nostro team for reconciliation• Ensure paper free environment

• Provide high quality service to achieve maximum customer satisfaction by correctly interpreting & processing instructions• Receiving, acknowledging related mails from branches & action as per their requirement• Any client documentation should be clearly marked, stamped and sent for scanning.• Ensuring the SLA’s for scanning and preprocessing are met within the guidelines• Dispatch demand drafts to branches and maintaining proper backup for filing and archiving• Ascertaining all documents are scanned & uploaded as per workflow• Ensuring all inquiries from Help desk are replied before cut off time• Processing all Telegraphic Transfers pertaining to Government, CIB customers, Large Amounts the same day.• Key in CBID & Swift Codes on Telegraphic transfer requests & Demand Drafts requests and ensure payments are made via MT103 and MT202 swift channels.• To report Cash Flow transactions/ Foreign Exchange (FX) Treasury Back office• Ask for Rate/T-Rate for Large Amounts• End of day ,collate all work from staff members to be locked & filed.

• Maintenance of collection items and issuance to the workshop and showroom as required• Update meetings and itinerary of General Manager• Drafting and forwarding minutes of meeting to other departments• Liaison with workshop and various dept for customer complaints and pending matters• Provision of general help to accounts dept such as calculation quarterly sales commission, amending contracts etc….• Preparation and Updating of VCC file upload for Dubai Ports for releasing vehicles.

• Cater supplies to Ship crew’s requirements (Provision /Technical).• Liaise with Captain of the ship for their needs & maintain a good rapport with them to maintain business terms.• Quoting prices on quotations keeping in mind competitors prices.• Maintaining update of Price lists which is been provided to the ships for their reference.• Preparing Invoices, Delivery Orders, and Pro-forma Invoices & Quotations.• Occasionally help the manager in crew change which includes taking care of seamen’s visa, hotel reservations, • Coordinate with the drivers for collection + delivery of goods & seamen’s