As a Customer Experience Engineer at Cisco, my expertise lies in harnessing the power of Generative AI and Large Language Models to enhance our service offerings. My academic journey at the National Institute of Technology, specializing in Data Analytics, culminated in a Master's degree that now informs my approach to machine learning applications in the field.My tenure at Cisco has been marked by a commitment to continuous learning, evidenced by multiple Cisco certifications, including CCNA and DevNet Associate. Collaborating with cross-functional teams, we've advanced our understanding of AI's potential, translating complex data into actionable strategies that propel Cisco's innovation forward.