Pooja Math Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

TECHNICAL SUPPORT Conducted live sessions, provided technical and analytical assistance to customers worldwide on Strand NGS sequencing software (RNA-Seq, DNA-Seq, ChIP-Seq, Methyl-Seq, MeDIP-Seq, Small RNA-Seq and Single-cell Analysis) via email, phone, chat and Zoom Worked with the R&D team on customer escalations which involved bug fixes, errors, data transfer and feature requestsShowed agility in maintaining optimal response metrics and ensured that customer service is a prioritySALES PROCESS Vendor registrations Lead acquisition and prioritization Coordinated with the sales team on new sales and renewals.SOCIAL MEDIA MARKETING :Designed Product brochures Used text mining for gaining customer insightsHandled corporate social media pages on Facebook, Instagram, TwitterSoftware documentation and FAQsContent creation for YouTubeDATA ANALYSIS AND SOFTWARE TESTING :Annotation testing which included model and non model organismsRelease testing and validation of Strand NGSWorked with Application Scientists on various service projects

Education record

2-month summer research internship program on a research project titled "Optimization of parameters in the preparation of RBC-membrane.

Master'S Degree, Biochemistry, A

Bachelor'S Degree, Biotechnology, A