Pooja Patel Email & Phone Number

London, England, Gb

London, England, United Kingdom

➜Personalized Patient Care: Provided compassionate daily care, tailoring support to individual patient needs, including hygiene, mobility, and nutritional assistance.➜Vital Sign Monitoring: Conducted consistent monitoring of vital statistics such as temperature, pulse, and respiration, promptly escalating any abnormalities to nursing staff.➜Medication Oversight: Collaborated closely with the nursing team to ensure timely and accurate medication administration in alignment with detailed patient care plans.➜Safe Patient Handling: Expertly facilitated patient transfers, employing best practices in manual handling to prioritize safety and comfort.➜Clear Communication: Served as a pivotal communication link, fostering trust and understanding between patients, their families, and healthcare professionals.➜Rigorous Documentation: Upheld meticulous record-keeping standards, capturing patient care details and any shifts in condition with precision.➜Equipment Sterilization: Spearheaded the sterilization and maintenance of medical tools and devices, guaranteeing their readiness and safety for clinical applications.➜Procedure Support: Enhanced patient experiences during diagnostic tests and clinical procedures by offering unwavering support and care.➜Safety Adherence: Championed stringent health and safety protocols, particularly infection control, to foster a secure environment for both patients and colleagues.➜Professional Development: Actively pursued continuous learning opportunities, staying abreast of emerging healthcare methodologies and regulatory updates.

India

➜End-to-End Billing Oversight: Managed the entire billing cycle, from Electronic Health Record (EHR) extraction, CPT & ICD-10 coding, to final payment reconciliation, ensuring an efficient and error-free process.➜Compliance Mastery: Rigorously adhered to medical billing standards, including knowledge of HCPCS coding systems, ensuring seamless integration with regulations set by HIPAA, CMS, and other relevant healthcare entities.➜Advanced Analysis: Utilized medical billing software, EHR systems, and SQL queries for in-depth data analysis, identifying revenue bottlenecks and implementing effective solutions.➜Payment & Reconciliation Expertise: Skillfully managed Explanation of Benefits (EOB) and Electronic Remittance Advice (ERA) processing, ensuring accurate and timely reconciliation of patient accounts with insurance claim payments.➜Interdepartmental Collaboration: Fostered strong relationships with healthcare providers, insurance representatives, and internal departments, resulting in an enhanced billing workflow and a 97% accuracy rate with 112 daily claims.➜Training Resources: Experience with managing and training team members.➜Achievements: Consistently exceeded performance benchmarks, achieving a 93% billing acceptance rate, 118% productivity, and multiple Employee of the Month recognitions due to expertise in medical billing systems and methodologies.

Ahmedabad, Gujarat, India

➜Responding to client inquiries and providing accurate information about our products and services➜Coordinating product installations, repairs, and maintenance with clients and internal teams➜Resolving client complaints and issues in a timely and professional manner➜Managing client accounts and maintaining accurate records of client interactions and transactions➜Collaborating with sales and marketing teams to identify opportunities to improve client satisfaction and retention➜Developing and maintaining relationships with key clients to ensure ongoing business and growth opportunities➜Providing regular reports and feedback to management on client satisfaction and areas for improvement➜Staying up-to-date with industry trends and developments to ensure our products and services remain competitive in the market.