Pooja Polampalli Email and Phone Number
Pooja Polampalli work email
- Valid
Pooja Polampalli personal email
- Master's in Information Systems Security from Concordia University- Hands-on experience in technical roles at Kyndryl and IBM- Specialization in incident management, problem-solving, and client service- Proficient in leading ticketing tools such as ServiceNow, Netcool, Jira, and Remedy- Proven track record of efficiently resolving complex issues while ensuring adherence to SLAs and regulatory requirements- Skilled in ITIL practices, risk management, and documentation- Meticulous approach to maintaining compliance and mitigating risks- Proficiency in web development gained as a UI Developer Intern at Adihptham Technologies- Proficiency in data analysis and visualization using Power BI- Experience in collaboration across cross-functional teams- Committed to continuous learning and staying abreast of emerging technologies- Thrives in dynamic environments and applies adaptability, strong communication, and teamwork skills to drive innovation- Recognized for exceptional problem-solving abilities and dedication to exceeding expectations- Driven by a passion for excellence and a commitment to contributing positively to every project and team
Ardovlm
View- Website:
- vlmfoods.com
- Employees:
- 35
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Internal Customer Service SupportArdovlm Mar 2024 - PresentMontreal, Quebec, Canada
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Technical Support AnalystKyndryl India Sep 2021 - Apr 2022Bengaluru, Karnataka, India• Spearheaded the implementation of ServiceNow and Jira for incident tracking; enhanced workflow efficiency, resulting in a 15% increase in C-SAT ratings.• Streamlined IT operations by managing and troubleshooting Windows servers, optimizing network performance, and significantly increasing organizational functionality and performance.• Analyzed monthly service desk metrics using Excel pivot tables and queries, identified improvement areas, and presented findings to management for strategic planning.• Facilitated data transformation and reporting initiatives through detailed incident analysis and performance reporting. -
Associate Technical EngineerIbm Aug 2020 - Aug 2021Bengaluru, Karnataka, India• Managed network performance using Netcool, BMC Remedy, and ServiceNow for incident management, ensuring SLA adherence and a consistent 99% compliance rate.• Worked closely with L2/L3 teams to streamline escalation handling, minimizing reassignments, delays, and incident management backlogs for enhanced efficiency.• Improved Active Directory management by troubleshooting 50+ user account issues, streamlining group policies and permissions, ensuring uptime for the organizational network, and enhancing access and security.• Identified root causes and implemented effective solutions, minimizing downtime by approximately 30%. • Played a key role in data processing and customer management through incident resolution and 24/7 user support. -
Ui DeveloperAdihptham Technologies Jan 2020 - Aug 2020Bengaluru, Karnataka, India• Designed and developed responsive mobile and web application interfaces using HTML, CSS, and JavaScript.• Employed Node.js and React.js to create interactive front-end functionality across various platforms.• Developed and debugged applications with cross-functional teams using Visual Studio Code and Android Studio.• Contributed to code reviews and version control using GitHub, ensuring high-quality and consistent code standards.
Pooja Polampalli Education Details
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Computer And Information Systems Security/Information Assurance -
Computer Science
Frequently Asked Questions about Pooja Polampalli
What company does Pooja Polampalli work for?
Pooja Polampalli works for Ardovlm
What is Pooja Polampalli's role at the current company?
Pooja Polampalli's current role is Technical Support AnalystInformation Systems Security Master's Graduate | IT Service Management Enthusiast | Technical Engineer with BMC Remedy Expertise.
What is Pooja Polampalli's email address?
Pooja Polampalli's email address is po****@****rdia.ca
What schools did Pooja Polampalli attend?
Pooja Polampalli attended Concordia University, Reva University.
Who are Pooja Polampalli's colleagues?
Pooja Polampalli's colleagues are Carmen Curpas, Kayla Karabachian, Christiane Dias, Marcel Lessard, Annabelle Gaudreau, M.sc, Reem Khadour, Catherine Racette.
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