Working as a backend engineer on the Freshbots product, which is an AI-driven conversational chatbot platform.- Added essential features to the AI bots in the product, ensuring high standards of craftsmanship.- As a scrum master, ensured team commitments were met through clear guidance and direction.- Improved the product stability by enhancing the cache invalidation logic, ensuring more reliable performance and user experience.- Spearheaded a team, involved in complex migrations, enabling older customers to experience our newer products.- Implemented OTP based authentication in chatbots.- Enabled account creation across shards, transforming a single shard system into a scalable, multi shard architecture.- Optimised complex DB queries that have enhanced performance and improve response times.- Resolved critical bugs and mitigated outages in my capacity as on-call engineer.- Mentored juniors and a FSSA academy pupil, empowering them to complete tasks independently and develop their skills.- As a dedicated customer champion, I have consistently received multiple awards for my commitment to resolving customer issues promptly and effectively.

- Built a email notification micro service from scratch in Freshdesk.- Squad environment owner, actively addressing all infrastructure-related issues to ensure smooth operation of instances.- Implemented a microservice used internally that aggregates data from all products and delivers comprehensive insights.- Member of the development team focused on achieving PCI-DSS compliance in Freshdesk.- Scaled the performance of the tickets module by implementing parallel execution of test suites, database query optimisations and code refactoring